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Due to the fantastic level of interest for our telephone befriending volunteer role we have put a temporary hold on recruiting volunteers for this.

If you would like to be contacted when we are next able to take more volunteers, please email 

Due to COVID-19 and the government’s lockdown directive, there is an increasing number of vulnerable older people who will be isolated and unable to gain access to the vital services they need.

Our telephone befriending service helps to ensure regular contact is given to those who need it most and we can know that they are safe and have everything they need at this time.

As a volunteer, you will provide informal, social support to an isolated older person which can really help to improve their physical and mental wellbeing and their self esteem during this unprecedented time, helping them to know they are not alone.

Application Process: Once we have received your completed application form, our Volunteer Coordinator will call you to discuss the role in more detail and send through an induction pack. We will then arrange for an online DBS check to place which will include a video call to enable documents used in the DBS application to be verified.

Once the DBS check has cleared, volunteer details will be passed to our Community and Outreach Department who will organise the match between volunteer and the olderperson using the service.

Questions? Contact Volunteer Coordinator on 01603 397784 or email

Role profile can be found here

Apply here