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Safeguarding Adults

It is the duty of all statutory and voluntary organisations to promote safeguarding of vulnerable people, take steps to reduce risks of abuse of those who might be vulnerable and to act when abuse has taken place.

Age UK Redbridge, Barking and Havering is one of the partner organisations working with Adult Social Services to protect older people who are at risk of abuse and we have our own Older People’s Safeguarding Forum which meets 4 times a year.

What is a Vulnerable Older Person?

A vulnerable older adult at risk may be someone who is in need of care and support because of disability, illness or frailty and as a result may be unable to protect themselves from the risk of or experience of abuse or neglect.

Who abuses and where does it happen?

Abuse can happen anywhere – in someone’s home, a care home, at work, or in hospital. Anyone can act in a way that is abusive.

What is Abuse?

Abuse is something that harms a person in some way. It can be:

  • Physical
  • Domestic Violence
  • Sexual
  • Psychological
  • Financial
  • Discriminatory.
  • Organisational
  • Neglect and acts of omission
  • Self- neglect

Additionally, since January 2018, all partners in Redbridge who work to keep people safe from harm and abuse have agreed a protocol (link below) to support clients who neglect their own care or who may be hoarders. If you have concerns about a relative or neighbour who is neglecting their personal care or their home is full of rubbish to a dangerous degree, have a look at the document below (self -neglect and hoarding protocol) and with the client’s permission refer them to the Local Authority for support. Or you can talk to us on: 020 8220 6000 about your concerns.

If you are being abused you should tell someone you trust. You can report to us at Age UK Redbridge, Barking & Havering on 020 8220 6000 Mon-Fri 9am-3pm or contact Social Services Safeguarding Team 0n: 020 8708 7333 Mon-Fri 9am-5pm or 020 8554 5000 for evenings and weekends. If you have concerns about someone else, find out what you can do to help, they may want you to report the concern for them.

If you are caring for someone in difficult circumstances, get help early from Social Services or a Carer’s organisation such as Redbridge Carers Support Services.

For more information see the links below. The leaflet will explain what happens with your concerns when you report it.

If you are interested in joining our  Safeguarding Adults Network Forum, please call us on: 020 8220 6000 and ask to speak to a member of the Senior Management team.


For more information:

For more information about Protecting yourself from abuse and neglect or someone you know please use the links below:

Age UK Advice Line

Factsheet: Safeguarding older people from abuse and neglect


Links to make a Safeguarding Adults Referral:

If you would like to make a Safeguarding Referral please use the link for the appropriate borough below:


Links to London Borough of Redbridge Safeguarding Adults Pages:

How to raise a safeguarding concern

Report adult abuse

Report abuse of a vulnerable adult

Redbridge safeguarding adults referral form


Links to London Borough of Havering Safeguarding Adults Pages:

Adult protection and safeguarding

Havering Social Care Portal

Havering Multi-Agency Safeguarding Partnerships


Links to London Borough of Barking & Dagenham Safeguarding Adults Pages:

Safeguarding adults at risk of abuse or neglect

Factsheet: Keeping Safe

Report an adult safeguarding concern

Barking and Dagenham Safeguarding Adults Board


Hour Glass

Hour Glass offers a free to call 24/7 Helpline to discuss abuse and neglect of Older People.

Telephone Line: 24/7 Helpline 0808 808 8141

Free Text: 078 6005 2906

More information downloads

Self Neglect and hoarding protocol