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COVID update: Although we’re not meeting in person, we still are seeking your views through email, post, Zoom and telephone. Please get in touch - 020 8220 6000.

Otherwise known as Voices of Experience, the service enables older people who regularly use health and social care services to influence a range of service providers through genuine consultation.

Your views are important! Do you want better public services? Are you happy with your local hospital, Council or Transport for London services? Why not be part of improving them by just telling us what you think? We have the ear of those managing the services and they want to know what you think.
Do you want to keep your over 60s travel card? Our Questionnaire Group helped save this benefit by letting their views be known.

How does it work?

There are two groups - the Questionnaire Group and the Citizens Panel. Each works in different ways to ensure seniors' opinions are represented and their voices heard.

The Questionnaire Group receives surveys and questionnaires about four times a year about a range of services. It only takes about 15 minutes to respond. It doesn’t cost you anything and a report with the results of the consultation are sent to you too. All of your comments are completely anonymous.

The Citizens’ Panel meets monthly at our Ilford offices. The Panel receives presentations and reports to comment on, and is attended by people from many influential organisations in Redbridge.

We can provide training, support and transport to assist our panel members. The Panel is chosen from the broadest spectrum of older people throughout the borough to ensure that we truly represent the views of the majority of our residents.

We host  discussion groups at our offices and our Activity Centre, as well as in Independent Living Schemes throughout Redbridge and take our questionnaires with translators to a number of Black and Minority Ethnic community groups.

We also occasionally host events such as our Loneliness event, which brought together a number of organisations large and small who offer social opportunities for older people. The event  highlighted  important issues and brought them to the attention of Councillors and MPs.

We take an active role in various Age UK campaigns such as improving Social Care, and work with other organisations such as Transport For All, campaigning to make Public transport accessible for all.

What’s in it for me?
It’s fun! You get to influence what services you get. You find out about what changes may be coming your way first. You may meet other like-minded people and form lasting friendships.
If you live in Redbridge and are 50+ and want to find out more, contact Pat on 020 8220 6000

Past consultations
Which services you value most – Adult Services, Community Protection and Street Cleansing were the top three
What one thing would make your life better?
Seven King’s Community Hub
Digital communication by LB Redbridge
Transport services in Redbridge





What is the Questionnaire Group

This group is made up of over 200 older people who live in Redbridge. There will be up to four questionnaires a year on a wide range of issues which are important to older people in Redbridge. 

Questionnaires dealing with three or four issues are sent out with a stamped return envelope and we correlate the answers from everyone (your answers and comments are anonymous!). Group members may also be involved in discussions, meetings and campaigns. We particularly welcome involvement by members of different Black and Minority Ethnic groups or from Lesbian, Gay, Bisexual, Transgendered people.

What is the Citizens Panel

This is a group of 15 older people drawn from the Questionnaire Group. These individuals will represent the Voices of Experience at meetings with representatives from Social Services, NHS Services and other interested parties. 

They also meet regularly with each other to discuss issues that arise. We can provide training, support and transport to assist our panel members. The Panel is chosen from the broadest spectrum of older people throughout the borough to ensure that we truly represent the views of the majority of older people

Who is eligible to join the service?

To be eligible to join the Questionnaire Group you must be an older person living in the London Borough of Redbridge and preferably with experience of using local health and/or social care services. 

What do you require from me?

Redbridge Voices of Experience is constantly seeking new members to join the Questionnaire Group. All it takes is a few minutes of your time 3 or 4 times a year. 


Join Us

We are currently looking for new members to join the questionnaire group as well as new Panel members.