Organisational Quality Standards

We are proud to have been awarded both the Advice Quality Standard and ISO 9001 awards and to have also achieved Charity Quality Standards for local Age UKs in England.

Advice Quality Standard Award

On 4 October 2020, Age UK Surrey’s Information & Advice Department achieved the Advice Quality Standard (AQS). This quality mark is for organisations that provide advice to the public and have demonstrated that they are easily accessible, effectively managed and employ staff with the skills and knowledge to meet the needs of their clients.

Age UK Surrey’s Information & Advice Department is pleased to have met the demanding requirements of the AQS quality mark and have been assessed as providing a high-quality service. The AQS is owned by Advice Services Alliance and the assessment process is independently managed by Recognising Excellence.

Age UK Charity Quality Standard

We are proud to have achieved the Age UK Charity Quality Standard (CQS) which recognises the high standard of our performance as an organisation. The Standard is externally assessed and awarded to members of the Age UK network that have demonstrated they are well-governed and managed; have a clear direction and strategy; and are committed to ensuring the well-being and safety of older people, their staff and volunteers.

We achieved the Standard following a rigorous examination of our work and a full day assessment
visit by leading experts SGS. The Age UK Charity Quality Standard (CQS) fits alongside our existing ISO 9001 certification to demonstrate the quality of our performance as an organisation.

Click here to view our Statement of Service & Client Care Standards

To find out more about our awards, please contact Age UK Surrey on 01483 503414.