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Here's how you can get in touch with Age UK Brighton & Hove.

Our main office:
Age UK Brighton & Hove
29-31 Prestonville Rd
BRIGHTON
BN1 3TJ
Phone number: 01273 720603

Our charity shops

St James Street, Brighton

16 St James Street, Brighton BN2 1RF 

Phone number: 01273 679217

St Georges Road, Kemp Town

Garnet House, 9 St. Georges Road, BN2 1EU 

Phone number: 01273 673767

Find out more about our charity shops

 

Our office for Age UK products

Age UK Brighton & Hove
29-31 Prestonville Rd
BRIGHTON
BN1 3TJ

01273 720 603

Find out more about our products

 

How to make a complaint or offer feedback

We welcome all your feedback as it is really useful in helping us improve the services we offer, or knowing when we got it right. If you want to make any comments or are unhappy with any aspect of our work, we would like to hear about it.

Age UK Brighton & Hove is determined to provide the best possible service to everyone. So please let us know - we are keen to receive any comments, suggestions, adverse comments or criticisms you may have about our services.

We seek to ensure that everything we do is of the highest quality and when we fall short, a complaint is appropriate. We take seriously any complaint or expression of dissatisfaction with our services and will respond fully to your concerns.A summary of our complaints procedures can be seen here.

We aim at a satisfactory resolution of complaints, which are treated in the strictest confidence. Services to you from Age UK Brighton & Hove will not be affected.

Complaints should be directed to:

Chief Executive

Age UK (Brighton and Hove)

29-31 Prestonville Road

Brighton

BN1 3TJ

Telephone: 01273 720603

Email: BernadetteA@ageuk-bh.org.uk

How we will respond to complaints

  • Your complaint will be given to the relevant service manager.
  • We will treat your complaint seriously.
  • Complaints made in writing will be acknowledged within 5 working days of receipt.
  • The appropriate person will put the outcome in writing to you within 28 days.

If your complaint has not been resolved satisfactorily you can request a review.

Get in touch

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