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Age UK Horsham District (AUKHD) is committed to providing quality services for older people that are equitable, accessible and effective.

Making a complaint

If you are unhappy with any aspect of our work, we would like to hear about it.

We value all feedback, both good and bad, and welcome the opportunity to learn and improve.

Complaints can be directed to:

Chief Executive Officer
Age UK Horsham District
Lavinia House
Dukes Square
RH12 1GZ

01403 260560

How we will respond

We will treat your complaint seriously.

We will endeavour to address complaints made by telephone, email and in person within 2 working days.

Complaints made in writing will be acknowledged within 5 working days.

If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 28 working days

What happens next?

If your complaint has not been resolved satisfactorily a review will be conducted internally.

You may read the full COMPLAINTS POLICY & PROCEDURE here

Contact us for more information

Telephone: 01403 260 560