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Explaining information and giving advice

The team at Age UK Horsham District offers a free and confidential Information & Advice service for older people, their families and carers.

You can call us Monday to Friday between 9am and 4pm on 01403 260560. Alternatively you can contact us by email:

Our team can offer information and/or advice on a range of subjects particularly relevant to older people. These include:

  • Welfare Benefits (for people who have reached state retirement age)*
  • Finding and paying for care at home or in a care home
  • Housing Options
  • Leisure and Social Activities
  • Living Well with Dementia
  • Caring for an older person
  • Practical help in the home and garden
  • Getting a Blue Badge

Much of our work involves supporting people over state retirement age to claim any welfare benefits they may be entitled to. In 2018/19 we helped local older people to claim £815,941 in benefits that would otherwise have gone unclaimed.

If for any reason we are unable to advise you, we will help you find other organisations that can assist. Whilst our service is offered mainly over the phone, in certain circumstances we will offer you appointments here at Lavinia House or in your own home.

*People over the age of 50 requiring benefit advice who have not yet reached state pension age are advised to contact the Citizens’ Advice Service on 03444 771171

Read our Statement of Service about the Information & Advice Service for our customers

Free booklets and online information

  • Age UK factsheets and info guides

    Age UK produces free info guides and factsheets on a range of topics. Guides are short and easy to digest. Factsheets give much more detail.

  • Age UK national website

    Visit the Age UK national website for information and advice including the Benefits Calculator, health and wellbeing, how to find a care home and help with dementia.

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Contact us for more information

Telephone: 01403 260 560