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Explaining information and giving advice

Age UK Horsham District offers a free, confidential information and advice service for older people, their families and carers.

Start with a phone call

A phone call to our experienced team is sometimes sufficient for them to understand a problem and advise on a solution.

Please call 01403 260560 or email

By appointment, we offer face-to-face sessions at our main office in Lavinia House or we will call on you at home, if that's more convenient.

Whether you are looking for advice for yourself, a family member or friend, Age UK Horsham District is happy to help with enquiries for people who are over 50.

This popular service is free and confidential.

We regularly receive feedback from those we help and we recently established that 100% of clients said they would contact us first in the future as they had excellent support from us. They were happy to recommend the service to a friend and had found the advisor both helpful and knowledgeable.

"I have just received notification from DWP that as a result of your application to them on my mother's behalf she has been awarded an attendance allowance of £55.65/week. I would like to thank you and Age UK Horsham District for your time and expertise in making this application on our behalf. It will make a considerable difference to my mother's care and am already arranging three extra visits a week which will contribute considerably to her wellbeing."

Topics we cover:

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

Read our Statement of Service about the Information & Advice Service for our customers

Free booklets and online information

  • Age UK factsheets and info guides

    Age UK produces free info guides and factsheets on a range of topics. Guides are short and easy to digest. Factsheets give much more detail.

  • Age UK national website

    Visit the Age UK national website for information and advice including the Benefits Calculator, health and wellbeing, how to find a care home and help with dementia.

Contact for more information

Telephone: 01403 260 560