Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Horsham District website use in the table below. For more information about the different types of cookie, visit the About Cookies website.
|UserSetting||This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.|
|ASP.Net_SessionId||When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.|
|vidi||This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.|
|BCSI-CS-5B059C53EB35D97E||The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.|
|__utma / __utmb / __utmc / __utmz||Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.|
Age UK Horsham District is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website or any other means, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This policy may change from time to time, so please check this page periodically.
Age UK Horsham District is a registered charity (number 1085988) and company limited by guarantee (number 04169358). The registered address is Lavinia House, Dukes Square, Horsham, West Sussex RH12 1GZ.
Age UK Horsham District would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. By submitting your email, address and phone number(s) on our Site or by any other means, you are agreeing to being contacted in these ways by Age UK Horsham District. You can unsubscribe from these communications at any time.
If you do not wish to continue receiving information from us or carefully selected third parties please email us at email@example.com or telephone us at 01403 260560.
Occasionally, we may share your data with other organisations with whom we work. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at firstname.lastname@example.org.
Age UK Horsham District and a number of its trading and associated companies are registered as a Data Controller with the Information Commissioner. Age UK Horsham District is the Data Controller for the purposes of collecting your information on our Site(s) and by any other means.
1. What personal information is collected from you?
When you visit the Site we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is collected by our partner organisation, Virgin Money Giving, but is not held by us. When you provide your data (name, address, contact details, etc.) to Age UK Horsham District for other purposes (becoming a user of our services, a volunteer, a fundraising supporter, etc.), either over the phone, face-to-face, via email, when completing any of our forms. If you supply such information we are legally bound by the updated General Data Protection Regulations May 2018.
2. How your information is used
We may use this information in the following ways:
- Process orders submitted by you;
- To carry out our obligations arising from any contracts entered into by you and us;
- Verify your identity;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Improve our services or marketing purposes;
- Send you communications which you have requested and that may be of interest to you;
- Process donations;
- Process job/volunteer applications.
These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.
3. Who has access to your information?
We are committed to protecting the personal data of our supporters, customers and members. Any details you give us will be held in accordance with the General Data Protection Regulations (GDPR) May 2018.
Age UK Horsham District (including any associated and subsidiary companies) is the sole owner of the information collected on this Site and by any other means. We will not sell, share, or rent this information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.
When you are using our secure online donation pages, your donation is processed by Virgin Money Giving, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, email email@example.com.
In certain circumstances we may share your information with certain 3rd parties such as; Charity Log, Advantage, and Teledebit.
4. How you can access, update or delete your information
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us on 01403 260560, email us at firstname.lastname@example.org, or write to us at Age UK Horsham District, Lavinia House, Dukes Square, Horsham, West Sussex, RH12 1GZ.
You have the right to ask for a copy of the information Age UK Horsham District holds about you, please write to Age UK Horsham District, Lavinia House, Dukes Square, Horsham, RH12 1GZ. We will provide this information to you within 30 days of your request.
If you do not want to continue receiving information from us or if you want to change the way in which you receive information from us please contact Age UK Horsham District on the details mentioned above.
5. Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Age UK Horsham District cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
6. Stipulations regarding use of the discussion boards
Any communication or material that you transmit to, or post on, any public area of the Site including, but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.
Age UK Horsham District will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material. Age UK Horsham District has the right to remove any material or posting you make on this Site at its discretion.
7. What happens when visitors link to another site?
We do not pass on any personal information about our visitors to any other site. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or question
8. 16 or Under
If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site or to us by any other means. Users without this consent are not allowed to provide us with personal information.
9. Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at email@example.com ,telephone us on 01403 260560, or write to us at Age UK Horsham District, Lavinia House, Dukes Square, Horsham, RH12 1GZ.
10. How long will your data be kept by us?
Your data will be kept by us for the minimum amount of time Age UK Horsham District requires it and is dependent upon the type of data we have e.g. financial information is kept for a minimum of six years.
Last updated: May 2018