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Coronavirus Update

Published on 17 March 2020 12:01 PM

** High call demand - Priority for older people **

During these unprecedented circumstances, we are receiving lots of phone calls to our 0300 number from concerned members of the public wanting to offer their help. Thank you so much to everybody who is offering their time and resources to support the most vulnerable members of our community.

To help us deal with enquiries promptly please use the following contact information:

For information on our services and support available contact:

To make a donation to support our Isolation Response Appeal click hereTo offer resources, items or any other support contact:

We are endeavouring to respond to everyone who offers their support as soon as we possibly can. Please bear with us.

Many thanks for your continued support at this difficult time.

Older People are our priority

In direct response to the COVID-19 pandemic Age UK Lancashire have proactively taken steps to develop and adapt our services to meet the needs of the older people of Lancashire, Blackpool and North Sefton at this time. The steps we have taken are in line with NHS guidelines and requirements and have been made in consultation with Lancashire County Council.

From Monday 23rd March we will have additional staffing on our Information and Advice Line to meet the levels of demand and need. Please call 0300 303 1234 for:

  • Information on sources of local support for you during your stay at home, including referrals to emergency food supplies, where available;
  • Advice on a range of issues, including: benefits, housing options, health & community care;
  • A Welfare Benefits check over the telephone

Age UK Lancashire continues to provide a vital service supporting the NHS to discharge older people home from hospital through our Hospital Aftercare Service (funded by Lancashire County Council and Lancashire Clinical Commissioning Groups). This service includes:

  1. Taking people home from hospital and helping them to settle back at home, safely and comfortably.
  2. Providing an Enhanced Aftercare Service to ensure individuals receive the support that they need to stay safely at home during their period of recovery. This can include: help with shopping, prescription collection and other social support.

Age UK Lancashire have introduced regular welfare calls to our customers who are currently staying at home. We hope to be able to extend our Good Day Calls Service to new customers in the very near future

If you are able to offer your time to volunteer for us or can provide us with information on local community support options please email

Age UK Lancashire desperately needs financial help to be able to deliver our welfare calls to many more older people during this difficult time. Please support us if you can:


  • We have closed our customer facing centres to the public - some staff (who are choosing to) are still based in the offices and are observing the appropriate social distancing measures.
  • Our shops are closed to the public as of Tuesday 24th March - we will open them when safe to do so.
  • Day Time Support - this service has stopped as of Tuesday 24th March and we are currently working with commissioners on other ways to deliver this service during the isolation period.

Please refer to the latest guidance from the NHS on Coronavirus:

We will be sharing regular communication about Coronavirus and the current situation with customers, families and carers and stakeholders via all our social media channels including our website.

Where you are able to, please follow our social media posts and share with your followers and connections to ensure as many local people as possible receive our communication updates.

Twitter: @AgeUKLancashire

Facebook: LancashireAgeUK