Information and Advice
- Location: The William and Patricia Venton Centre
- Price: Free
Please note, this service is not available outside Age UK Plymouth - Head Office's catchment area.
The William and Patricia Venton Centre
Astor Drive
Plymouth
Devon
PL4 9RD
United Kingdom
Age UK Plymouth offers free, independent and confidential information and advice for people aged 50 and over.
We can help with things like understanding your rights and entitlements, finding local services and support, staying safe and warm at home and looking at housing options. Our focus is on giving clear, practical information so you can feel more informed and confident about what's available to you.
This is a free service, available to those who fall under the remit of Plymouth City Council.
How we can support you
We offer a range of practical, friendly support for people over retirement age, helping you feel more confident about the options available and what you may be entitled to.
• This includes support with welfare benefits, such as checking eligibility and helping complete claim forms, so you can make sure you're receiving everything you're entitled to
• We can also help you explore care and support services that may suit your needs, including guidance on accessing Social Services and understanding how care and support can be funded.
• If housing is on your mind, we can talk you through your options, including advice on adaptations and equipment that can make your home safer and more comfortable.
• We'll also keep you informed about local services, community groups and activities that could help you stay connected and active, as well as linking you in with other trusted organisations that support older people and carers.
• Alongside this, we provide advice on everyday issues such as scam awareness and understanding your consumer rights, helping you feel more informed and protected.
• We can also share guidance on improving energy efficiency at home, supporting you to stay warm, well and comfortable.
While we're not able to provide specialist advice on areas such as debt, financial planning, legal matters or immigration, we will always do our best to point you in the right direction. If we can't help directly, we'll explain why and, with your permission, refer you or signpost you to a trusted organisation that can offer the right support.
Free benefits check
You could be entitled to financial support and not even realise it. The Age UK Benefits Calculator is a quick and simple way to check what you might be able to claim. It asks a few straightforward questions about your circumstances and gives you an estimate of the benefits you could be entitled to.
Last year, our Information and Advice team helped secure over 2 million in benefits and entitlements for local residents in Plymouth alone - money that can make a real difference day to day.
Click on the link below to give it a try and see what support might be available to you.
How to access our service
Our Information and Advice service is available Monday to Friday, 9:00 to 16:00.
You can get in touch by calling 01752 256020 or emailing advice@ageukplymouth.org.uk.
If you would prefer, you can also contact the national Age UK Advice Line on 0800 055 6112 (freephone). Lines are open 8:00 to 19:00, 365 days a year.
Appointments are available Monday to Friday between 9:00 and 16:00, depending on availability. Please note that we are unable to offer drop-in sessions. In person appointments can sometimes be arranged when a telephone appointment is not suitable.
For more information about how our Information and Advice service works, please see our Statement of Service document below.
More information from Age UK
You can find a complete list of guides and factsheets on the Age UK national website. These include information on a wide range of topics including home adaptions, dementia, advice for carers, how to find a care home, how to avoid scams and Power of Attorney.
Tell us how we did
At Age UK Plymouth, we are always looking for ways to improve and make changes where required so our services run smoothly and provide the best possible experience for our clients.
If you have used our Information and Advice service, we would really value hearing your thoughts or suggestions.
Please consider sharing your feedback with us.