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What is the Forget-Me-Not Service?

image of telephone befriender

This service is a volunteer based befriending scheme for older people who are isolated. It is funded for Redbridge residents but is also available in Havering and Barking & Dagenham for a very small monthly fee. The service can be either via a weekly home visit or phone calls, Monday to Friday up to five times a week.

 In addition to providing companionship it also acts as a welfare monitoring service. Referrals are accepted from other agencies or directly from the older person or their family. We are delighted and very proud that our Befriending service was awarded the Queens Award for Voluntary Services. You can find out more about the award here

What people say about Befriending

'Sometimes I don’t speak to anyone else for days' 
'Although I have never met the volunteers who phone me I feel they are my friends'
'My visitor is so cheerful, I always feel better after she comes'

What is telephone Befriending?

Anyone aged 60 and over can receive a morning telephone call up to five times per week, Monday to Friday — it is your choice. The volunteer will chat to you, check-up on your wellbeing and follow up if there are any problems. 

Our staff will refer you to appropriate services where requested or to our Advice and Information Service.  The service is available if you live on your own or have a frail partner.

What is a visiting Befriender?

A visiting Befriender visits an older person once a week or once a fortnight. The visit is for about an hour for a cup of tea and a chat.

To be eligible you should have no more than three contacts per week with other services and have few visitors and unable to attend other social provision such as day centres.

  Lottery Community FundWe are delighted to announce that we have received grant funding from the National Lottery Community fund to further develop our befriending service.



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