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What is Advice and Information?

We operate an advice and information service which is free, independent and confidential to older people, their relatives, carers and friends. We provide information on issues affecting older people such as welfare benefits, community care, leisure and health.

Our offices are closing from 23rd March so we can keep our staff and volunteers safe. We will still be taking enquiries as our phones will be diverted and our staff will be working from home. If you have an urgent need for advice or practical help, please contact us in the normal way by phone or email as we will be helping people as much as we can. Our phone lines will be answered between 9am - 3pm. Any calls outside of these times will go to our answerphone and be dealt with at the earliest opportunity. Other voluntary organisations will also be offering help and if we cannot help with your need, we may be able to refer you to someone else who can. We have some amazing volunteers who will be helping us to deliver our services. There will be no drop in services at this time.

For information about the EU Settlement scheme click here

Main Office: 4th Floor, 103 Cranbrook Road, Ilford IG1 4PU

Opening times: Monday-Friday for appointments and drop-in, 9.00am-3.00pm

Tel: 020 8220 6000

Havering Office: Community Reach House, 32-34 High Street, Romford RM1 1HR

Opening times: Monday and Thursday 9.30am-3.00pm

Tel: 07375 535655 or email: haveringadvice@gmail.com

Barking & Dagenham Office: The Ripple Centre, 121-125 Ripple Road, Barking, IG11 7FN

Opening times: Wednesday and Friday 9.00am-1.00pm

Tel: 020 8532 7354 or email: barkinganddagenhamadviceageuk@gmail.com

Outside of these hours you can call Age UK information line on: 0800 678 1174

Take a look at our Winter Wrapped up page for useful information and how you can get your free booklet, here


We cann advise you about checking your entitlement to benefits and assist you to fill out benefit (and other) forms

Accessing Services

We can liaise with other agencies to help you access services or signpost you to other organisations


We have a wide range of factsheets on a number of issues and topics. We also have a range of leaflets and booklets giving helpful advice

We can make home visits to people who are housebound due to health problems or caring responsibilities to help with benefit forms and advice. If we cannot answer your query we will try and put you in touch with people who may be able to help you.

Every year we campaign in various ways for 'Your Rights Week' and keep you up to date with all Benefit and Pension information.

Unfortunately, we cannot give advice in the following areas:

  • Legal
  • Immigration

Although we will try and help you access the appropriate service to help you.

You can download our Statement of Service below

Free booklets and online information