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Below you can access the volunteer resources that you may find useful for your role. Expand the tabs to reveal the information.

Volunteer Handbook

Comments and Feedback

If there is anything you are concerned about, whether it is about your role or relating to our clients, please do not hesitate to speak to us email

We will always try to resolve any issues that are bothering you. We want you to find your volunteering experience an enjoyable one. If you are not happy with your current volunteering role we will endeavour to find you an alternative volunteering role.  

If you have a complaint or do not think you are being treated fairly please raise this informally with your Age UK Waltham Forest contact or put this in writing using the guidance our Complaints Procedure.  

We are always looking at ways to improve our work so if you have any suggestions, ideas or comments please let us know by contacting us on

Policies and guidelines

Contact our Volunteering team

Phone: 0208 558 5512


Office Opening Times: Monday to Thursday 9:30am to 4:00pm; Friday 9:30am to 2:00pm.