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Information and Advice Volunteer Roles

Attendance Allowance Form Filler 

Helping older people to claim Attendance Allowance is one of the most important functions of an Age UK I&A service. Attendance Allowance is a benefit that can be claimed by older people with health problems who require support and care at home to be able to remain living independently.

Advisor

This role involves assisting clients across a wide range of enquiry areas, including benefits and debt, employment, housing, community care, family and personal matters, and consumer problems. It is an interesting and varied role as the volunteer will be helping to provide information and advice to individual older people and their carers. 

Caseworker

In this volunteering role, you will be helping the I&A service to support older people to access welfare benefits, deal with money issues, e.g. debt and bills, access health and social care services, improved housing, and other related issues, by providing timely support, following up with their enquiries, and taking action.

Outreach Worker

Provide an information service at pre-arranged venues throughout West Sussex

Information Assistant

This role involves seeing clients across a wide range of enquiry areas, including benefits and debt, employment, housing, community care, family and personal matters, and consumer problems. This is an interesting and varied role as the volunteer will be helping to provide information and advice to individual older people and their carers. 

Office Form Filler

Helping older people to complete welfare benefit applications and other types of documentation 

Outcomes Collector

Finding out the results of the work we do is important because it can help the client attract further support and assistance; help us demonstrate our work and show funders the value we provide to local older people; and help the organisation plan further services and support to older people.

Telephone Triage Service

To contribute towards the provision of a county wide information & advice service for older people by answering enquiries from the public over the telephone, responding to requests for signposting and routing clients who need advice to the most appropriate adviser

Welfare Benefits Calculator

This volunteering role will involve you carrying out welfare benefit checks, using a computer with welfare benefits calculating software, for older people at Age UK West Sussex office. This will help older people find out if they are entitled to claim benefits – more than one and a half million pensioners are estimated to be missing out on Pension Credit in the UK.

Apply to volunteer