Skip to content

Our freephone advice line 0800 019 1310 is open 10am-2pm Monday to Friday.  We have a team of advisors who will explore the reason for your call. 

Our advisers are trained to listen and will ask you questions to make sure they give you the right information and advice. We won't tell you what to do - we will give you the information and options you need to make an informed decision, guiding you through the implications of any choices you might make. 

Our advice line is completely confidential and free. We will give you the information and advice you need to make any decision and we won't judge you on your life or any decisions you may make.

If you are ringing because you would like a benefits check then it is helpful to have the following information handy:

  • Your State Pension
  • Any private or occupational pension
  • Mortgage or rent and council tax
  • Savings and investments.
  • Any Ground rent or Service Charges

Our lines do get busy so please do call back if no one is available to speak to you there and then.

We look forward to your call.

The Information and Advice Team

The Information and Advice Team