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The Government’s guidance and what we know about the virus is changing, so it’s important to stay up to date with the latest advice.

Visit Age UK's Coronavirus Guidance pages for up to date information on things like lockdown easing and vaccines. 


Translated guidance for guidance for households with possible coronavirus infection have translated the COVID-19: guidance on guidance for households with possible coronavirus infection into other languages.
Click here for more information and to download the PDFs

Accessible information sheet on how Age UK Bradford District can help during isolation.

Bradford Talking Media (BTM) have produced an accessible information sheet on how Age UK Bradford District can help you during isolation.

Download it here



Food bank parcels for those in isolation - Bradford Family Hubs

For people who cannot leave their house, any new requests should now be made through the Council’s contact centre on 01274 431000.

Click here for more information 

Protecting the extremely vulnerable. What is shielding? UPDATED 5 NOVEMBER

Age UK's Coronavirus information resources

Age UK has a very detailed information section on Coronavirus 

This covers the current Government advice and information on COVID-19. 


Asda volunteer card

If you are shopping for someone who is in isolation, Asda have created a very useful card that can be used for paying for goods on someone elses behalf. 

The Volunteer Shopping Card can be bought easily online

It can then be emailed to the volunteer or printed out and left in a safe place for the volunteer to pick up.

The person who needs the shopping tops up the card, meaning there is no bank details exchanged. 

The volunteer then shops using the card, makes the payment using the barcode in store, and leaves the shopping in a safe place


Stay in touch online

We have user friendly guides for some of the things you might come across while using a computer, particularly when staying in touch with friends and family.

Using Zoom - Video calling

Using Facetime - Video calling

Downloading an application / app 

Gas and Electric emergency top-ups while self-isolating

Prepayment customers who are self-isolating and do not have a friend, family member or someone to go and top up their key/card from a shop should ring these numbers to top up in emergencies.

British Gas - 0330 100 0303
Mon-Fri 9am - 5pm

NPower - 0800 073 3000
Mon-Fri 8am - 8pm
Sat 8am - 6pm

EDF Energy - 0333 200 5110

EON - 0345 303 3040
Mon-Fri 8am - 8pm
Sat 8am - 6pm

PFP Energy - 01772 395777

Alzheimer's Society- what they can offer during Covid19

Alzheimer’s Society Bradford, Airedale and Wharfedale and West Yorkshire

Alzheimer’s Society continues to offer services to people with dementia, carers, relatives & friends and communities across West Yorkshire.

If you need information and advice in supporting people affected by dementia at the current time please contact us on 01274 586008 or 07803 115653

Staff are working by phone to offer practical and emotional support on how dementia affects people, coping strategies such as managing changes in behaviour, support available from other services and a listening ear.

We continue to take referrals and are also offering regular Welfare and Companion calls throughout the Convid 19 crisis, we are also continuing our work with Dementia Friendly Communities in Bradford.

We are now offering virtual singing for the brain sessions, please contact the above number for more information.

We are also aware that during this time there may be a rise in the number of people wishing to discuss Advance Care Planning and there have been some tools developed by the Society which can be accessed at These can be used by anyone including those not living with dementia.

For more information on any of the above please find the contact details below.

Phone Paul Smithson on 07803 115653 or 01274 586008

For Dementia Friendly Community Information on how to set up and maintain Dementia Friendly Communities during this period please contact Ross Collard at

Calderdale and Kirklees
Phone Paul Smithson on 07803 115653

Email or
Phone Katty Keyhani on 0113 2311727

Phone Neil Courtman on 01924 373 264 / 07912 799685

The national Dementia Connect support line is open 7 days a week, call 0333 150 3456
Our online support is available at

RNIB guidance on working with people with visual impairment.

This leaflet produced by the Royal National Institute for the Blind (RNIB) is a helpful guide to working with people with sight loss at the moment. In particular it is a helpful reminder about how much social distancing guidance is determined visually (ie. Stickers on the floor) which are no use at all to many visually impaired people.

Arthritis Action current services

Arthritis Action offer practical help for people with arthritis to improve their quality of life whilst living with the condition. They have been working hard to adapt their services to support people dealing with their arthritis in these difficult circumstances.

Online Arthritis Action Groups

We are pleased to announce we are running Arthritis Action Group meetings online via Zoom, including a new group for Yorkshire. The meetings are a way to connect with other people with arthritis, share experiences and tips, and support each other. Participants will need to contact us directly for the log in instructions for the meeting, and we have produced How To guides for those not familiar with using Zoom.

Arthritis appropriate Exercise Videos

Many people living with a long-term health condition find it difficult to attend exercise classes. To help them, Arthritis Action recently launched a series of online chair based exercises developed with the aim of helping those with hip, knee or spinal Osteoarthritis more mobile and active.

Self-Management Resource

We also have video resources exploring different elements of self-management, including pain management, distraction techniques and pacing.

Meet others managing #arthritis in #lockdown and support each other at your local Virtual @Arthritis_ACTN Group. Find your local Group 

Coronavirus FAQs: what you can and can't do - from July 11th

Coronavirus FAQs: what you can and can't do

Many Government guidelines and advice has been revised recently, regarding gatherings, public spaces, activities, vulnerable groups, transport and workplaces. 

The government has set out its plan to return life to as near normal as we can, for as many people as we can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that continues to protect our communities and our NHS.

This page sets out key FAQs to cover the next set of changes planned from 11 July.




Face coverings: when to wear one and how to make your own

This information from the Government relates to the use of face coverings in public spaces where social distancing is not always possible.


Face coverings exemptions

There is information on exemptions from wearing face coverings here

The Government have produced printable exemption cards, see the attachments on this page