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Age UK County Durham are proud to have achieved the Organisational Quality Standards for local Age UKs in England.

Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS. 

To find out more about our Organisational Quality Standards certification, please contact us.

Do you wish to make a complaint? 

What is a complaint? 

A complaint is when a client is not happy about a particular service and wishes to obtain a response on the matter.  Some examples might be:

  • the quality of service is poor
  • they receive the wrong information
  • they have a complaint about a member of staff.

Complaints can relate to breach of policy or practice standards, putting the safety or welfare of people at risk or bringing the organisation into disrepute.  Complaints may be verbal or written down.

How we deal with complaints

We will take all complaints seriously and respond to them in a timely manner.  We will deal with them fairly and maintain confidentiality.  We will not treat a complainant less favourably because they have made a complaint.

If you wish to make a complaint about our organisation, please read our Complaints Policy and contact us