Information and advice is one of our key services
We help people make sure they are receiving the correct income and benefits, help with advice about living in their home and make sure people are making full use of the services available to them
We help people to exercise their rights and entitlements and to maintain their independence and quality of life.
Our fully trained staff team provide free and impartial advice and information on
- benefit checks
- disability benefits
- lasting power of attorney
- financial capability
- money, tax, legal topics, health, community care, housing, accommodation, transport, heating, leisure and education
We can arrange for one of our specially trained staff to assist with a benefit check and help you to claim your rightful benefits.
Disability benefit entitlements: If you are struggling due to a long term illness or disability you could be entitled to extra money. Disability benefits are not means tested so your income and savings do not affect your eligibility.
Power of Attorney: our Information and Advice team can also provide support and advice about setting up lasting power of attorney.
Contact us for more information
t 0191 374 6367
Comments and Complaints
We welcome comments about the service you've received from us.
If you have any suggestions of ways in which we could improve, or if you wish to record a compliment or make a complaint*, please get in touch in one of the following ways:
By telephone on 0191 374 6367
By email to firstname.lastname@example.org
In writing to our Information and Advice Manager Age UK County Durham, Age UK House, Belmont Business Park, Durham DH1 1TW
* If your complaint cannot be resolved informally, you can ask for it to be considered under Age UK County Durham’s formal complaints procedure.
We have compiled a list of useful websites that may be of interest to you.
Visit the national charity website, www.ageuk.org.uk
Durham County Council
Visit the Durham County Council website, www.durham.gov.uk
Visit the government website for services and information https://www.gov.uk/
National Health Service
Visit the National Health Service website, www.nhs.uk
Energy Saving Trust
Visit the Energy Saving Trust website, www.energysavingtrust.org.uk/