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Information and advice is one of our key services

We help people make sure they are receiving the correct income and benefits, help with advice about living in their home and make sure people are making full use of the services available to them

We help people to exercise their rights and entitlements and to maintain their independence and quality of life.

Our fully trained staff team provide free and impartial advice and information on

  • benefit checks
  • disability benefits
  • lasting power of attorney
  • financial capability
  • money, tax, legal topics, health, community care, housing, accommodation, transport, heating, leisure and education

We can arrange for one of our specially trained staff to assist with a benefit check and help you to claim your rightful benefits.

Disability benefit entitlements: If you are struggling due to a long term illness or disability you could be entitled to extra money. Disability benefits are not means tested so your income and savings do not affect your eligibility.

Contact us for more information 

t 0191 374 6367


  • Comments and Complaints

    We welcome comments about the service you've received from us.

    If you have any suggestions of ways in which we could improve, or if you wish to record a compliment or make a complaint*, please get in touch in one of the following ways:

    By telephone on 0191 374 6367

    By email to

    In writing to our Information and Advice Manager Age UK County Durham, Age UK House, Belmont Business Park, Durham DH1 1TW

    * If your complaint cannot be resolved informally, you can ask for it to be considered under Age UK County Durham’s formal complaints procedure.

  • Useful Links

    We have compiled a list of useful websites that may be of interest to you.

    Age UK

    Visit the national charity website, 

    Durham County Council

    Visit the Durham County Council website,

    Government Direct

    Visit the government website for services and information

    National Health Service

    Visit the National Health Service website,

    Energy Saving Trust

    Visit the Energy Saving Trust website,