Information and Advice

Information and advice is one of our key services. We help people make sure they are receiving the correct income and benefits, help with advice about living in their home and make sure people are making full use of the services available to them. We help people to exercise their rights and entitlements and to maintain their independence and quality of life.

We provide information covering issues such as money, tax, legal topics, health, community care, housing, transport, heating, leisure and education. We also provide a benefit check service and can arrange for one of our specially trained staff to assist you in claiming your rightful benefits.

This free service can be accessed by calling us on 0191 374 6367 or visiting the DURHAM CITY OFFICE during their opening hours.  Our Head Office at Belmont Business Park is not open to members of the public.


We hold outreach sessions around the County where our workers will be on hand to give you the latest information and advice.

By prior arrangement we may be able to offer a home visit by a trained worker who will be able to help.

For more information contact us

t 0191 374 6367


  • How to comment or make a complaint

    We welcome comments about the service you've received from us

    Comments or complaints

  • Useful links

    We have compiled a list of useful websites that may be of interest to you

    Useful links

  • Government Direct

    This website provides information on the range of benefits and allowances available