Friendly Helpers 

Do more of what you enjoy, and less of what you don't!

Sometimes a little extra help can make everyday life so much easier.

Friendly Helpers is our flexible paid service offering practical help, friendly company and support with everyday life. Whether there is a job you would rather not do, something you could use a hand with, or you would simply enjoy some company, start by asking us.

No job too small. No question too big. A friendly face when you need one.

How can Friendly Helpers help?

Your Friendly Helper could:

• help with cleaning, laundry and everyday jobs around the home
• tackle gardening or small practical jobs
• help with paperwork, letters or everyday technology
• accompany you shopping, to appointments or out for a coffee
• provide friendly company, conversation or a wellbeing check-in
• help you get out and about and keep doing the things you enjoy
• provide sitting and companionship so an unpaid carer can have some time for themselves
• offer practical support when you come home from hospital

And visits don't always have to be for the same thing. It's your time, your choice.

Simple and flexible

You can use Friendly Helpers once, occasionally or regularly. We'll arrange a free first home visit to talk about what would be useful to you, with no obligation to continue.

There are no contracts and no joining fee, and wherever possible we'll arrange for the same Friendly Helper to visit you so you have a familiar person you can get to know and trust.

Friendly Helpers is part of Age Cymru Powys, so if something else comes up in conversation, we can also help connect you with our free advice and support services, including help with benefits and other issues affecting later life.

Supporting Powys

Our services are not for profit, so by choosing Friendly Helpers, you're also helping Age Cymru Powys support older people and unpaid carers across Powys.

If you're particularly interested in regular help with cleaning and household tasks, you can also read about our Help at Home service below.

Ready to have a chat?

You don't need to know exactly what help you need. Just tell us what would make life easier and we'll talk through the possibilities.

Call: 01686 623707
Email: enquiries@acpowys.org.uk

Friendly Helpers is currently available in Newtown, Montgomery and Welshpool. If you would like the service in another part of Powys, please get in touch.

Helping you be happier at home

Our Home Help is a paid for service offering friendly support in your own home.

We provide a regular Home Help service and one-to-one companionship support.

The same carer visits every time so you can build up a trusted and friendly relationship with them. 

We can also sit / stay with housebound clients for up to 4 hours at a time.

Our service provides regular visits and is available from Monday to Friday.

We carry out a free initial assessment to tailor our Home Help service to meet your individual requirements.

Our staff can support you with a variety of tasks. We’ve listed a selection of popular tasks below, but please contact us with your full requirements.

The service is currently available in Newtown, Montgomery and Welshpool. We are also looking to expand the service into other parts of Powys, with this being guided by local demand, so we encourage you to get in touch if you would like the service in your area.

Services Available

Why not pick and mix to suit your needs?

- Sitting and respite
- General cleaning
- Hoovering, dusting and polishing
- Help with laundry and ironing
- Washing dishes
- Cleaning bathrooms and kitchens
- Mopping floors
- Making and changing beds
- Washing clothes and bedding
- Checking food expiry dates
- Taking rubbish out
- Watering indoor plants
- Help prepare shopping lists
- Support with shopping
- Social shopping / coffee
- Reading letters / paperwork
- Accompany to appointments
- Collect prescriptions
- Companionship

In addition to supporting everyday domestic tasks, our Home Helpers also provide valuable companionship - particularly when family members or loved ones aren’t able to visit as often as they would like.

As we grow older, it’s common to gradually stop doing the things we once enjoyed most. Our Home Helpers are here to gently encourage and actively take part in those meaningful activities with you, helping to enhance your wellbeing and quality of life.

This might include:

- Reconnecting with friends and family through letter writing
- Enjoying fresh air and light exercise on walks 
- Playing board games for fun and mental stimulation
- Baking cakes and sharing the joy of homemade treats

Our staff are carefully selected and trained in a variety of skills to carry out this  role. They are trained in mental health, dementia, learning disabilities and safeguarding adults' awareness. 

All staff are covered by Age Cymru Powys’ liability insurance and have an enhanced DBS check.

The service is charged at very competitive rates.

Please note, you must provide equipment such as vacuum cleaners and cleaning products.

Frequently Asked Questions

Q: How much does the service cost?

A: We charge £24.50 for one hour and £45 for two hours.

Q: How do I establish what type of help I need and how often you will visit?

A: We carry out a free initial assessment with you, where we discuss how we can support you and agree on the duration and frequency of visits.

Q: Do you provide the cleaning equipment and products, or will you use mine?

A: We use the client’s cleaning products and equipment. This ensures you can choose your preferred products and fragrances.

Q: Do you provide personal care?

A: No, we are only able to assist with domestic tasks. We are not registered to provide personal care.

Q: Would you be able to take me shopping or to other appointments?

A: Yes, we can accompany you to the shops and to other appointments.

Q: Can you collect my prescription?

A: Yes, we can collect prescriptions on your behalf. However, we are unable to assist with taking or managing medication.

Q: Can you help me in my garden?

A: Not at the moment, but we are currently exploring the possibility of offering a gardening or handyman service in the future.

Q: Is there an additional charge for taking me out?

A: Yes, we charge 55p per mile when our home help takes you anywhere in their car.

Helping people love later life in Powys.