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Call Age UK Wakefield District

01977 552114 01977 552114

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Covid-19 (Coronavirus) - Update

It is so important to keep up to date with official advice during the Coronavirus (Covid-19) pandemic, especially for older people. We have gathered together the major web pages, you may wish to consult, here on one page.



Please call Age UK Wakefield District to see if we can help you in any way.

Our phone lines are available Monday - Friday 09.30am to 4.30pm

If you call outside these hours or come through to our answer machine, please leave your name and number and we will contact you as soon as possible.

We are taking over 100 calls a day, signposting individuals into appropriate offers of support


Age UK Wakefield District - Covid-19 (Coronavirus) Response Plan

  • Connecting Care

    We are continuing to work within the Connecting Care Integrated Health and Social Care Teams, ensuring that the complex needs of the older people are being met

    Currently in contact with 180 clients a week, making more than 380 calls per week

  • Our Workforce

    We currently have more than 250 staff and volunteers working across the Wakefield District - ensuring that vulnerable older people have access to essential supplies, care and support


    We are recruiting online and promoting neighbourhood volunteering through #WakefieldCares

  • Information & Advice

    We provide a range of information and advice services to 45 older people, their carers and professionals a week, covering a wide range of issues including housing, social care, residential care and maintaining independence

  • Befriending

    Supporting socially isolated individuals with safe and well checks, and making wellbeing calls through the telephone

    Weekly we are supporting 100 older people in this way

  • Hospital Transport Support Service

    We are continuing to deliver our NHS contract supporting older people home from hospital, making sure that they are safely settled home

    Each week we are taking home 60-70 individuals, following up with safe and well checks

  • Bluebell Emergency Shopping

    Staff and volunteers are supporting 90 people per week with deliveries of food, essential supplies, including medication

    Home Shopping Service

    Taking and delivering regular shopping orders from local supermarkets

  • Wraparound Telephone Support

    Our specialist trained staff provided much needed telephone support to 180 people to manage the impact of self-isolation in the first 6 weeks


    We are continuing to keep our lines of communication open, working with partners to provide information on staying well

  • Home Support Service

    We are continuing to deliver 330 hours of domestic and social support and personal care each week

    We provide a seven day a week service, supporting individuals to remian in their own home

Changes to free TV licences for over 75's

from 1st August 2020...

Only people over 75 who are claiming Pension Credit will be eligible to claim a free TV Licence. The BBC will contact everyone affected.

Click here for more information from the BBC

Age UK Wakefield District can help you by:

  • Checking to see if you are able to claim Pension Credit
  • Advise you how to apply

Call our Single Point of Contact - 01977 552114 for more information

2 out of 5 people who are eligible for Pension Credit have NOT applied - Across the country this works out to be 600,000 older people

Click here for more information from Age UK National

I am enormously proud to be part of the Age UKWD team as it steps up alongside colleagues in the NHS, Care Sectors and other essential services, to ensure that the most vulnerable in our communities are well supported.

Over the past months what has been achieved has been amazing. With skilled support from key individuals we have moved to a model that is based upon remote working, whilst mobilising and equipping a workforce of more than 250 staff and volunteers to deliver existing and new services to older people. Our COVID-19 Response Plan summarises all that we are managing to do.

Very best wishes to you all

Paula Bee

More from Paula Bee - CEO

Work for us

Would you like to work at Age UK Wakefield District? If you are committed to providing a quality service in a manner that promotes dignity, respect and independence for older people we would like to hear from you.


Keep up to date with our planned events, new services on offer, and information about how we're campaigning within Wakefield District to improve the lives of older people.

If you aren’t expecting us, it isn’t us!

Age UK Wakefield District Staff and Volunteers will never just turn up unexpected at your door. We are always responding to your request to us for help and we ring in advance to tell you we are coming so you know when to expect us. All our staff and volunteers carry ID badges so do not believe anyone claiming to come from Age UK Wakefield District who turns up unannounced and without a correct ID badge. If you need help for yourself or anyone in the Wakefield District who is over 50 please call our main number 01977 552114 and we will help in any way we can.

Our quality marks

Age UK Wakefield District has achieved the Age UK Charity Quality Standard (CQS).  The CQS is externally assessed by quality assessment experts, SGS.