Age UK Kensington & Chelsea aims to provide a consistently high quality of service to all its clients. However, we are aware that there may be times when the service falls short of the standards we set ourselves.

If you experience any problems at all with our service, we hope that you will not hesitate to let us know. Only when we know that there is a problem can we do something about putting it right. We are also keen to hear any comments you may have about the service which could help us to make improvements. Whatever you have to tell us, we will respond courteously, and we will address the concerns you raise as swiftly and effectively as we can.

You can download our Complaints Policy & Procedure here