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The At Home service from Age UK Kensington & Chelsea offers a range of personally tailored packages of care and support for older people in the Kensington & Chelsea, Hammersmith & Fulham and Westminster areas. We have also recently launched our service in the Camden area in association with Age UK Camden.

What services do we provide?

Our At Home team works with you to ensure that all your support needs are identified. We take a person centred approach; this means that all the care and support we provide is tailored and delivered with you in mind. We provide care between 8am and 10pm, seven days a week including bank holidays.

We offer a wide range of long and short-term services such as:

  • Washing, bathing and dressing
  • Shaving
  • Toe and finger nail cutting - click here to find out more about our free Basic Footcare Service
  • Simple hair dressing
  • Meal preparation
  • Shopping
  • Housework
  • Laundry
  • General support
  • Respite care
  • Packing services

Our experience of providing specialist dementia services over a number of years means we understand the support needs of people with dementia. Our care team are trained and have considerable experience in providing such support. In addition to regular training, we also hold a range of specialist workshops for our staff as part of their continuous improvement which cover issues such as hearing loss, sight problems, drug and alcohol problems.

How much does it cost?

The services are charged by the hour or part thereof and are tailored to meet the needs of the individual, making sure that our customers get the most out of the time they are paying for. The cost of all care is £18 per hour.

Our prices are based on the real cost of delivering the service which includes paying our carers the London Living Wage. There are no hidden charges – for example, no premiums at weekends or bank holidays.

The service can be purchased directly from us, whether you pay all of your own charges or you have a Personal Budget agreed with your borough.

We are happy to discuss a range of payment options with you and we can offer you a free benefits check to make sure that you are receiving all of your entitlements.

For more information or to arrange a home visit, you can contact the At Home team on 020 8960 8137 or email home@aukc.org.uk.