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Age UK Kensington & Chelsea aims to provide a consistently high quality of service to all its clients therefore we welcome all feedback from our beneficiaries, supporters, and other stakeholders in Kensington & Chelsea. 

The feedback we receive through comments, compliments, complaints, and suggestions allows us to develop areas of good practice and to identify and address areas where we need to be better. It gives you the opportunity to influence services and activities and make improvements.

If you wish to pay a compliment, have a comment, or would like to make a suggestion, or are unhappy about any aspect of our work and wish to make a complaint, you can do so in a number of ways:

  • In writing through our online contact form 
  • Speak to a member of staff
  • Email us at
  • Write to us at Age UK Kensington & Chelsea, 1 Thorpe Close, London, W10 5XL.
  • You can download our Complaints Policy and Procedure below for more information about our policy and procedures.