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Age UK Kensington and Chelsea hosts a range of Digital Inclusion projects to help older people—particularly in developing their digital skills. All digital inclusion services are completely free! We just ask you to bring a commitment to attending sessions and a willingness to learn new online skills.

DigitAll - Free local digital inclusion support for adults over 50 or with learning disabilities

The world has moved increasingly online in the last two years. Those who do not have access to the internet or a device, or who don’t have the confidence to do things online, are at risk of being excluded from services and opportunities. It also means missing out on all the benefits the internet can bring, like social connection, keeping on top of health, accessing information, saving money, shopping and much more.

The DigitAll Project has been launched to support residents over 50 and adults with learning disabilities who want to learn how to navigate the internet. The project is a collaboration between Open Age, local Age UK in Kensington and Chelsea, Westminster and Hammersmith and Fulham, and Mencap branches, as well as a number of other organisations across the borough.

Through this project, residents can gain access to a loaned device and internet connection through free data SIMs. Residents will also receive dedicated skills support that focuses on the person’s individual situation and personal learning goals.


The Kensington and Chelsea and Westminster Social Isolation Project

The KCW Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL (Central and North West London NHS Foundation Trust) by providing targeted outreach support to vulnerable elderly people, including those living alone who are more likely to experience social isolation.

The support is person-centred, one-on-one and driven by what the older person needs to learn. For example, someone might need support in video calling, shopping online, email use, social media, video calls, internet browsing or even an online hobby.


Tablet Loan Schemes

The Tablet Loan Scheme provides digitally excluded older people with a tablet device and connectivity for a fixed period (6–8 weeks). The scheme enables older people to utilise online benefits that can improve their lives, to learn how to use a tablet and to make an informed decision as to whether they would like to purchase their own device at the end of the loan period.


Digital Clinics

Our Activities and Events Team run Digital Clinics that invite volunteers to show older people how to make a phone call, send a text message, download photos or connect via Zoom. If someone has questions about using their own laptop, tablet or smartphone, they can bring along their own devices. Get in touch at


Useful Resources

Age UK National have developed a series of step-by-step instruction guides that can help people feel confident and safe online. They cover everything from sending an email and shopping to making sure people are using the internet securely.

There are guides for beginners as well as guides at intermediate and advanced levels, for when people are feeling more confident online.

Check the instruction guides on this link.

Learn My Way has free courses for you to learn digital skills to stay safe and connected.

My Computer My Way has simple 'how to' guides to make your device easier to use


Please reach out at if you have any questions about Age UK Kensington and Chelsea Digital Inclusion Services!