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Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

We can provide assistance with a number of issues including:

  • Welfare Benefits 

    Please note that we are an Alternative Office for the Department for Work and Pensions (DWP) for retirement age benefits.  We do not make decisions on your claims, this is done by the DWP but it means that we can verify the date of receipt of the claim.

    This can help you to get your claim started earlier because when we receive the claim, it is as if the DWP had received the claim and any payments would start from that date.

  • Health & Disabilities
  • Grant Applications
  • Advice to Carers 
  • Accessible Transport 
  • Housing 
  • Utility Debt & switching 

We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration, finance or consumer debt.

How to access the service

During the Covid pandemic we are currently offering telephone appointments only.  Our office is based on the ground floor at 1 Thorpe Close, London, W10 5XL but please note that currently the office is closed to the public.

Please download the Information & Advice leaflet here.

The telephone lines are open Monday to Friday 9.30 am – 5.00 pm, closed for lunch between 1.00 am and 2.00 pm.  Please call 0208 969 9105 Option 0 or email us at

If you need help from one of our advisers, we will contact you to arrange a telephone appointment and tell you what documents you may need to prepare for this appointment.

We are hoping to gradually introduce different ways of communicating with you. Please keep an eye on our website for updates.

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Lasting Power of Attorney Service

Are you looking for help with Lasting Power of Attorney?  Call the Information and Advice team and they will be able to explain several options to support you to do this, including a new LPA service working with other Age UKs across North West London; call 0208 969 9105 option 0. 

For more information please download the Lasting Power of Attorney leaflet here.

New Winter Support Services

We are pleased to tell you about some new support services being run through the Information and Advice team which aim to support people living in Kensington and Chelsea who are struggling to pay their bills over the winter period.

Winter Warmth Campaign

This is a scheme where you can apply for a grant for help with gas and electricity arrears, up to a maximum of £1,000 in a 12 month period, or if you have a prepayment meter, to a maximum of £500.

Eligibility Criteria

To qualify for the services you must be:

  • Resident of Kensington and Chelsea (or have been temporarily rehoused outside of the Borough by the Council)
  • Have up to £10,000 in savings if you are a single person or a couple over State Pension age and up to £8,000 if you are a single person or a couple under State Pension age.
  • We would need to check your recent bank statement(s) and utility bill(s) and check your circumstances.

Cash Payments Scheme

This is a scheme for people who meet the same eligibility criteria as above, where we can pay small amounts of money to help you straight away in an emergency.  The funds would be sent to an ATM and a code would be sent to your mobile phone for you to access the money.  With this scheme we can help with money for food and drink or with your immediate fuel bills.

We would also offer to help you with income maximisation and check that you are in receipt of all the welfare benefits to which you are entitled.

For more information, call 0208 969 9105 – option 0, between 9.30 am and 5.00 pm.  We are closed for one hour between 1 pm and 2 pm.


Statement of Service

Statement of service

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Helpful Contact Information

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Find information online

    If you prefer to read information online, the Age UK national website has lots of useful information and advice on many topics, including staying healthy, how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online 

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