Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.
We can provide assistance with a number of issues including:
- Benefits and income maximisation - we can help make sure you are receiving everything you are entitled to.
- Health and disabilities
- Social care needs
- Advice on energy efficiency and fuel poverty - we may be able to help if you are struggling to pay your energy bills
- Assistance with form filling
We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration or consumer debt.
How to access the service
We offer drop-in, appointment, telephone, outreach and home visit services.
Our Information & Advice office is based on the ground floor at 1 Thorpe Close, London, W10 5XL (you can find a map here).
We are open for drop-ins on a first come, first served, basis at the following times:
Mondays, 10am - 12:30pm
Tuesdays, 10am -12:30pm
Thursdays, 2:30pm - 5:00pm
Telephone advice is available Monday to Friday, 9:30am - 5pm (closed for lunch 1-2pm) depending on the availabilty of our advisers. Please call 020 8969 9105 and ask for the Information & Advice team.