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Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

We can provide assistance with a number of issues including:

  • Welfare Benefits 

    Please note that we are an Alternative Office for the Department for Work and Pensions (DWP) for retirement age benefits.  We do not make decisions on your claims, this is done by the DWP but it means that we can verify the date of receipt of the claim.

    This can help you to get your claim started earlier because when we receive the claim, it is as if the DWP had received the claim and any payments would start from that date.

  • Health & Disabilities
  • Grant Applications
  • Advice to Carers 
  • Accessible Transport 
  • Housing 
  • Utility Debt & switching 

We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration, finance or consumer debt.

How to access the service

During the Covid pandemic we are currently offering telephone appointments only.  Our office is based on the ground floor at 1 Thorpe Close, London, W10 5XL but please note that currently the office is closed to the public.

Please download the Information & Advice leaflet here.

The telephone lines are open Monday to Friday 9.30 am – 5.00 pm, closed for lunch between 1.00 am and 2.00 pm.  Please call 0208 969 9105 Option 0 or email us at

If you need help from one of our advisers, we will contact you to arrange a telephone appointment and tell you what documents you may need to prepare for this appointment.

We are hoping to gradually introduce different ways of communicating with you. Please keep an eye on our website for updates.

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Statement of Service

Statement of service

We would also love your feedback, therefore please can you fill out this form and send it to

Helpful Contact Information

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides 

  • Find information online

    If you prefer to read information online, the Age UK national website has lots of useful information and advice on many topics, including staying healthy, how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online