Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.
We can provide assistance with a number of issues including:
- Welfare Benefits
- Health & Disabilities
- Grant Applications
- Advice to Carers
- Accessible Transport
- Utility Debt & switching
We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration, finance or consumer debt.
How to access the service
We offer appointment, telephone and home visit services.
Our Information & Advice office is based on the ground floor at 1 Thorpe Close, London, W10 5XL (you can find a map here).
You can also download the Information & Advice leaflet here.
Telephone advice is available Monday to Friday, 9:30am - 5pm (closed for lunch 1-2pm) depending on the availabilty of our advisers. Please call 020 8969 9105 and ask for the Information & Advice team or email us at firstname.lastname@example.org.
Please note that due to the high volume of demand there is a waiting list. However if you have an urgent matter that needs to be addressed immediately then we may be able to signpost you or refer your case to other organisations.
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Statement of Service
We would also love your feedback, therefore please can you fill out this form and send it to email@example.com.