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Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

We can provide assistance with a number of issues including:

  • Benefits and income maximisation - we can help make sure you are receiving everything you are entitled to.
  • Health and disabilities
  • Housing
  • Social care needs
  • Advice on energy efficiency and fuel poverty - we may be able to help if you are struggling to pay your energy bills
  • Assistance with form filling

We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration or consumer debt.

How to access the service

We offer drop-in, appointment, telephone, outreach and home visit services.

Our Information & Advice office is based on the ground floor at 1 Thorpe Close, London, W10 5XL (you can find a map here).

We are open for drop-ins on a first come, first served, basis at the following times:

Mondays, 10am - 12:30pm
Tuesdays, 10am -12:30pm
Thursdays, 2:30pm - 5:00pm

Telephone advice is available Monday to Friday, 9:30am - 5pm (closed for lunch 1-2pm) depending on the availabilty of our advisers. Please call 020 8969 9105 and ask for the Information & Advice team.

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets and info guides

  • Find information online

    If you prefer to read information online, the Age UK national website has lots of useful information and advice on many topics, including staying healthy, how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK information online