Age UK Kensington & Chelsea offers a free and confidential information and advice service for older people, their families and carers.
We can provide assistance with a number of issues including:
- Welfare Benefits
Please note that we are an Alternative Office for the Department for Work and Pensions (DWP) for retirement age benefits. We do not make decisions on your claims, this is done by the DWP but it means that we can verify the date of receipt of the claim.
This can help you to get your claim started earlier because when we receive the claim, it is as if the DWP had received the claim and any payments would start from that date.
- Health & Disabilities
- Grant Applications
- Advice to Carers
- Accessible Transport
- Utility Debt & switching
We provide a generalist information and advice service, as well as casework to deal with more complex enquiries. Please note: we do not provide advice on immigration, finance or consumer debt.
How to access the service
During the Covid pandemic we are currently offering telephone appointments only. Our office is based on the ground floor at 1 Thorpe Close, London, W10 5XL but please note that currently the office is closed to the public.
Please download the Information & Advice leaflet here.
The telephone lines are open Monday to Friday 9.30 am – 5.00 pm, closed for lunch between 1.00 am and 2.00 pm. Please call 0208 969 9105 Option 0 or email us at email@example.com
If you need help from one of our advisers, we will contact you to arrange a telephone appointment and tell you what documents you may need to prepare for this appointment.
We are hoping to gradually introduce different ways of communicating with you. Please keep an eye on our website for updates.
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Our Policies are being updated, please keep an eye on our website for updates.
15. Volunteer Policy
Statement of Service
We would also love your feedback, therefore please can you fill out this form and send it to firstname.lastname@example.org.