Age UK Kensington & Chelsea uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them Read our privacy policy
Skip to content

My Care, My Way
The new service for people aged 65 and over

Female patient with NHS member of staff in St Charles Integrated Care Centre

What is My Care, My Way?

Your local NHS in Kensington & Chelsea has recently introduced a new integrated care service for older adults called My Care, My Way. The service is designed to provide you with additional support to help you manage your health and wellbeing, prevent unplanned hospital admissions and help you to stay independent.

Managing your health and care can be confusing when there are lots of different people and organisations involved, for example GPs, social workers, hospitals, community organisations and charities such as Age UK K&C. To make this easier, your local NHS has recruited around 40 new members of staff called Health & Social Care Assistants (also known as HSCAs) and Case Managers, who are based in GP surgeries across the borough. The HSCAs and Case Managers work in partnership with you and your GP to help you coordinate and identify your health and social care needs.

What does it mean for me?

One of the biggest changes is that you will be offered longer appointment times with your GP. This means you will have more time to ask any questions you might have, discuss the health and social care options that are available to you and, together with your GP and HSCA or Case Manager, identify what matters most to you.

How do I get an appointment?

You can make an appointment by contacting your GP or the HSCA or Case Manager in your surgery.

Where can I find more information?

If you would like more information about My Care, My Way, visit or speak to your GP.