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Coronavirus (COVID-19) Information and Advice

Coronavirus is a virus that affects your lungs and airways. Find out about the symptoms of coronavirus and the steps to take to stop it spreading.

Full Guidance and Advice from Age UK:
Age UK have a webpage containing up to date accurate information and guidance that covers all areas of Corona Virus information. Please Click Here to view this webpage.

If you need help or advice, please contact us on:

Phone number: 0114 250 2850

You can find out about everything we have been doing to provide urgent care and support to older people across Sheffield by clicking here.

Food Parcel Delivery
For more information about accessing our food parcel service, please click here.

Age UK Sheffield Services

During the Corona virus outbreak we will be continuing to support Sheffield’s older people. However, we will be unable to provide face-to-face services from our city centre office. Please call us on (0114) 250 2850 and we will do whatever we can to help you.
We are continually assessing older people needs to work out how we can be most effective in supporting the older community who need help and support at this time.

With the government guidance changing on a regular basis we are doing all we can to plan the support that we can offer in the most efficient and effective way possible whilst taking into account the possibility of changes in guidance, and the safety of those we are supporting and of our staff and volunteers.

Our Services

Service Update as of August 2020
Customer first point of contact This is now a telephone-only service. Please call 0114 250 2850 to get in touch. The Fire Service building our office is based in is closed to visitors.
Information and Advice This service is now a telephone-only service. Please call 0114 250 2850 to get in touch
ILC services Continues to be delivered with safety procedures in place.
At Home services Continues to be delivered with safety procedures in place.
In Touch service Continues to be delivered safely via telephone/video call.
Wellbeing Centre Currently closed. Weekly contact telephone and video calls taking place with support being delivered to members and carers. 
Retail shops

Our Bradway shop is now open again - all details about visiting and donating can be found on our Bradway shop page
Our Abbeydale Road shop is currently closed, we hope to re open soon.

PKW groups and dementia cafes Taking place via Zoom video call where possible. Get in touch for more details.
Dementia Advice Service (advice) Continuing to be delivered safely.

Call: 0114 250 2875


Dementia Advice Service (training and events) Training sessions continue to be delivered. Visit the "upcoming training" section for more details on our service page.


Get Involved

Would you like to do something to help older people and people living with dementia during the corona virus? We have launched a creative campaign called Gift a Smile. Children can draw pictures and write letters and adults can create twiddlemuffs and DIY Boards. We will deliver these items to care, residential and nursing homes in Sheffield. Click to see all the details

COVID-19 Scams: Examples to be aware of and top tips for avoiding them

We have produced a list of scams that have emerged during the Corona Virus out break and a list of tips and advice to avoid them. We recommend reading this information and sharing it with anyone you feel who may be unaware of especially vulnerable to scams.

Connecting Digitally – Corona Virus Advice

Help with digitally staying in touch with loved ones during the Corona Virus Outbreak. Click through to our Digital Service page to see information about: - What technology can help us do - Helping older friends and family get online - Getting an online connection - Top tips for family and friends