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Coronavirus (COVID-19) Information and Advice

Coronavirus is a virus that affects your lungs and airways. Find out about the symptoms of coronavirus and the steps to take to stop it spreading.
Click here to access the full guidance and advice from Age UK which is updated regularly.

We need your help

We have launched an Urgent Appeal for support during this crisis so that we can ensure older people who are isolated during the coronavirus outbreak receive all the food and medication they need to survive. Please read more about our urgent appeal by clicking here.

You can find out about everything we have been doing to provide urgent care and support to older people across Sheffield by viewing our latest updates by clicking here.

Food Parcels
For more information about accessing our food parcel service, please click here.


Age UK Sheffield Services

During this Coronavirus outbreak we will be stepping up to support Sheffield’s older people in their hour of need. However, we will be unable to provide face-to-face services from our city centre office. Please call us on (0114) 250 2850 and we will do whatever we can to help you. Alternatively you can contact us via email

We are currently assessing older people needs to work out how we can be most effective in supporting the older community who need help and support at this time.

With the government guidance changing on a daily basis we are doing all we can to plan the support that we can offer in the most efficient and effective way possible whilst taking into account the possibility of changes in guidance, and the safety of those we are supporting and of our staff and volunteers.

Our Services

Following the announcement of a social distancing policy on 16th March, here is an update on current and potential future Age UK Sheffield services.

Current services Update as of 18th March 2020
Customer first point of contact This is now a telephone-only service. The Fire Service building and our office are closed to visitors.
Information and Advice This service is now a telephone-only service. Our office building is now closed to visitors.
ILC services All face-to-face appointments are operating on a risk-assessed/mutual agreement basis
At Home services All face-to-face appointments are operating on a risk-assessed/mutual agreement basis
In Touch service All face-to-face appointments are operating on a risk-assessed/mutual agreement basis
Wellbeing Centre Closed. Weekly contact calls and support being delivered to members and carers.
Retail shops Both of our shops are now closed but our Ebay store is now open
PKW groups and dementia cafes Suspended 
Dementia Advice Service (advice) Continuing as a telephone service/meetings by individual assessment
Dementia Advice Service (training and events) Suspended 

Get Involved

Would you like to do something to help older people and people living with dementia during the corona virus? We have launched a creative campaign called Gift a Smile. Children can draw pictures and write letters and adults can create twiddlemuffs and DIY Boards. We will deliver these items to care, residential and nursing homes in Sheffield. Click to see all the details

Volunteering to help
We are really appreciative of the many people who have got in touch offering to volunteer their help. We have been inundated with offers of support (approx 400 people have been in touch!) which is incredible. Thank yu to each and every one of you.
Because of this, we aren't currently in need of any more volunteers to help us with our crisis efforts.

However, VAS (Voluntary Action Sheffield) have created The Sheffield Covid support map. It details support offered by street level groups such as mutual aid, and community hubs. The map is live, and a work in progress; it points to where you can go to get information or support; or to offer to volunteer. It also contains some really good advice and guidance. To view the map and info, please click here.

COVID-19 Scams: Examples to be aware of and top tips for avoiding them

We have produced a list of scams that have emerged during the Corona Virus out break and a list of tips and advice to avoid them. We recommend reading this information and sharing it with anyone you feel who may be unaware of especially vulnerable to scams.

Connecting Digitally – Corona Virus Advice

Help with digitally staying in touch with loved ones during the Corona Virus Outbreak. Click through to our Digital Service page to see information about: - What technology can help us do - Helping older friends and family get online - Getting an online connection - Top tips for family and friends