Digital Support

Email: digital@ageukwd.org.uk
Telephone: 01977552114

We are offering free digital support to over 50's who want to learn more about their devices, how to get online and how to make the most of the convenience of the internet.

Get online with confidence

Friendly digital support from Age UK Wakefield District
Would you like to feel more confident using the internet, a smartphone, tablet or computer? Perhaps you’re not sure where to start, or you find it difficult to use online services.

You’re not alone, and it’s never too late to learn.

Age UK Wakefield District is here to help people aged 50 and over across the Wakefield District build their digital skills and confidence, so they can enjoy the benefits of getting online and feel more independent in everyday life.

You don’t need to be an expert, and you don’t need to know anything before you start. We can help you learn at your own pace, with support tailored to your needs.

How can getting online help me?

Being able to use the internet can make many everyday tasks easier. It can also help you stay connected with the people and activities that matter to you.

With the right support, you could learn how to:
• Keep in touch with family and friends – send messages, share photographs and make video calls.
• Access health services – find health information, use the NHS App and access GP online services where available.
• Find financial support – look for information about benefits, financial help and other services you may be entitled to.
• Manage everyday tasks – access council services, complete online forms and find useful information.
• Stay safe online – learn how to protect your personal information, recognise suspicious messages and avoid scams.
• Discover local activities – find community groups, events and opportunities to meet people and try something new.

You can choose what you would like to learn. Whether you want to master the basics or get help with one particular task, we’re here to help you take the next step.

What support is available?

We understand that everyone has different needs and levels of experience. That’s why digital support should be about helping you with the things that matter to you.

Depending on your needs, support may include:

• One-to-one help with using a smartphone, tablet or computer.
• Guidance on getting started with the internet.
• Help accessing NHS and GP online services.
• Support with online forms, benefits information and council services.
• Advice on staying safe and protecting yourself from online fraud.
• Information about affordable ways to access the internet and digital devices.
• Opportunities to learn alongside other people in a friendly group setting.
• Support may be available through community sessions, individual appointments and outreach visits where appropriate.

Opportunities to learn alongside other people in a friendly group setting.
Support may be available through community sessions, individual appointments and outreach visits where appropriate.

Worried about getting started?

It’s perfectly understandable to feel nervous about using technology, especially if you’ve never used it before.

You might worry about pressing the wrong button, making a mistake, forgetting what you’ve learned or falling victim to a scam. You may also find that using a screen, keyboard or touchscreen is difficult.

There’s no such thing as a silly question.

You can tell us what you find difficult and what you would like to be able to do. We’ll help you explore the options available and work towards building your confidence.

You don’t have to learn everything at once, and you don’t have to do it alone.

Getting online should be your choice

We know that not everyone wants to use the internet, and that’s okay. You should still be able to access information and support in ways that work for you.

But if you would like to learn more about getting online, we’re here to help you explore what’s possible.

Our aim is to help you feel more confident, stay connected, access the services you need and enjoy greater independence.

Find out more about digital support

If you’re aged 50 or over and live in the Wakefield District, get in touch with Age UK Wakefield District to find out more about the digital support available.

Whether you’re starting from scratch or need a helping hand with something specific, we’d love to hear from you.

Take the first step towards feeling more confident online.

Know of a group who would benefit from support to get online?

Call us for a friendly chat about the help we can offer to a group, from a member of our team coming to get you started to advice around where to find easy to follow instructions. There's lots we can do to support your members getting online.

How much does it cost?

Nothing! This support is fully funded which means we can offer our time and expertise free of charge, making it the perfect time to explore the digital world.