Energy Redress

Email: information@ageukwd.org.uk
Telephone: 01977552114

With energy prices on the rise and concerns around staying warm at home increase, we are offering a free service to see if we can help reduce your energy costs and better insulate your house.

Energy Redress

Our Energy Redress service provides free, practical support to people across the Wakefield District who are worried about energy bills, struggling to keep their home warm or would simply like help making their home more energy efficient.

You do not have to be in crisis to ask for help. Our specialist Energy Advisors can look at your individual circumstances, explain your options and work with you to find practical ways to reduce energy costs and keep your home warm, safe and comfortable.

How we can help

We know that energy problems are rarely just about an energy bill. That is why we take the time to understand your individual circumstances and look at the whole picture.

Our Energy Advisors can provide support with:

• Understanding your gas and electricity bills
• Checking your current energy tariff and whether another tariff may be more suitable
• Support with changing tariffs where appropriate
• Energy-saving advice tailored to you and your home
• Help understanding your energy usage and ways you may be able to reduce it
• Support with energy supplier issues
• Advice around meters, billing and energy debt
• Accessing available grants, schemes and financial support
• Information about the Priority Services Register and support to register where eligible
• Practical advice to help make your home warmer and more energy efficient
• Signposting and referrals to other services where additional support is identified

A holistic approach

Everyone receiving support from our Energy Redress service is offered a LEAF-7 holistic assessment.

Rather than looking only at the immediate energy issue, LEAF-7 helps us understand other areas of life which may be affecting your wellbeing and independence.

Together we can explore:

• Managing daily living
• Managing health
• Social contact
• Enjoyment
• Value
• Safety and security
• Choice and control

If the assessment identifies other areas where you may benefit from support, our team can provide information and advice or connect you with other Age UK Wakefield District services and appropriate local organisations.

Our aim is not simply to deal with today's energy problem, but to make sure you are receiving the right support for your wider circumstances.

Qualified Energy Advisors

Our Energy Redress team includes specialist advisors who have achieved Level 3 City & Guilds energy qualifications.

This means you can speak to someone with specialist knowledge who can help you understand energy tariffs, bills, energy efficiency and the support which may be available to you.

Our advisors will explain things clearly, give you the opportunity to ask questions and help you make informed choices about your energy.

Practical energy-saving equipment

Where appropriate, we can also provide small energy-saving measures to help make your home more comfortable and reduce unnecessary energy use.

Depending on your circumstances and availability, this may include items such as:

• LED energy-saving light bulbs
• Draught excluders
• Radiator reflector panels

Your Energy Advisor can discuss which measures may be useful for your home and explain how to get the best from them.

Are you worried about keeping your home warm?

You may benefit from our Energy Redress service if you:

• Are worried about rising gas or electricity bills
• Avoid putting your heating on because of the cost
• Only heat one room of your home
• Are unsure whether you are on the right energy tariff
• Have fallen behind with energy payments
• Find your energy bills or statements difficult to understand
• Live in a home that feels cold, draughty or difficult to heat
• Would like advice about making your home more energy efficient
• Want to know whether there is any additional financial or practical support available

You don't need to know exactly what help you need before contacting us. Our team can talk through your circumstances with you and help identify your options.

Contact us

If you are worried about energy costs, keeping your home warm or simply want to make sure you are getting the most from your energy, contact Age UK Wakefield District
Call us on 01977 552114

Our team will listen, look at your individual circumstances and help you find the right support.

https://www.ageuk.org.uk/wakefielddistrict/our-services/energy-redress/