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Chat and Map - Part Time - Community Support Worker (Welfare Benefits & Home Visiting)

 

Contract: 

12 Months Fixed Term

Hours:   

Part Time, 3 days/21 hours a week OR 4 days/28 hours a week (working pattern to be agreed)

Salary:  

£16,030 pa for 21 hours OR £21,373 pa for 28 hours (£26,717 pa FTE)   

Location: 

Taunton Office, Somerset

Closing Date for applications:

Tuesday 9th June, 11pm 

Are you an experienced Community Support Worker, Benefits Advisor, Caseworker, or Outreach Worker looking for a rewarding community-based role?

We are recruiting a Community Support Worker to provide welfare benefits advice, community outreach, and home visiting support to older people across Somerset and North Somerset.

This is a varied and rewarding opportunity to deliver high-quality advice services, supporting older people to access DWP benefits and welfare entitlements. Through home visits and community outreach, you will provide tailored support, helping individuals maintain independent living, improve wellbeing, and access the services they need.

 

Key Responsibilities:

  • Provide welfare benefits advice and benefits support to older people.
  • Carry out regular home visits and deliver personalised community-based support.
  • Assist with DWP benefits applications, benefit entitlement checks, and form completion.
  • Offer information and advice services, helping clients access the benefits they are entitled to.
  • Use a person-centred, caseworker approach to identify needs and agree solutions.
  • Promote independent living by supporting access to appropriate services and resources.
  • Work proactively in a community outreach role, including partnership working and referrals.
  • Liaise with colleagues and external organisations to deliver joined-up support and advice services.

 

We’re particularly interested in people who:

  • Have experience as a support worker, care worker, community outreach worker, caseworker, or benefits advisor
  • Are confident working in a community-based role, including carrying out home visits
  • Have excellent communication skills and can provide sensitive, person-centred support
  • Are able to work independently, use initiative, and manage a varied caseload
  • Are motivated to support older people and vulnerable people, promoting independent living
  • Have an interest in delivering welfare benefits advice and guidance on DWP benefits

 

Desirable

  • Experience or knowledge of welfare benefits, DWP benefits, or benefits advice
  • Background in advice services, social care, or community support roles
  • Experience supporting older people or vulnerable people
  • Knowledge of local services in Somerset or North Somerset

 

If you have transferable skills and a passion for supporting others, we encourage you to apply, even if you don’t meet every requirement. Full training in welfare benefits and advice services will be provided.

 

Why Work for Us?

  • Make a real difference through community support and outreach work
  • A supportive team environment with ongoing training and development opportunities
  • Employee health and wellbeing support, including an Employee Assistance Programme (EAP)
  • Workplace pension scheme with generous employer contributions
  • Enhanced annual leave, increasing with length of service, plus bank holidays
  • Company sick pay
  • Office closure over the Christmas period
  • Access to shopping discounts and reward schemes
  • Free car parking at our Taunton office

 

Appointment to this post is subject to a criminal records check with the DBS and satisfactory references.

  

Closing Date: Tuesday 9th June 2026, 11pm

Interviews: Friday 19th June 2026

 

How to apply

To apply please read the application documents below*, then complete the application form:

online

or the Word document version, and return it to us marked ‘Recruitment – Private & Confidential’:

by email: recruitment@ageuksomerset.org.uk or
by post:   Age UK Somerset, Ash House, Cook Way, Taunton, Somerset, TA2 6BJ

If you have not been contacted and invited to attend an interview, please assume that you have been unsuccessful on this occasion. This helps us to reduce our administration costs and we can then devote our funds to services for our clients.

                                                                     

Application Pack Documents

 

 

*You can also email us on recruitment@ageuksomerset.org.uk or call 01823 345610 to request the pack be sent to you. 

 

Age UK Somerset is striving to be an equal opportunities employer and welcomes applications from all sectors of the community.

Charity registration number 1015900

Age UK Somerset logo

Helping older people in our area live their best lives

We are Age UK Somerset, an independent local charity working across Somerset and North Somerset, with an outstanding team dedicated to doing more for older people.