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Age UK Somerset offers a free and confidential Information and Advice service for older people, their families and carers.


Age UK Somerset provides information and advice on a wide range of issues. We’ll provide you with the facts and you can make choices and decisions knowing you have reliable information.

What we can offer you:

  • We will give you information that is accurate and up-to-date
  • We can explain the choices you have.
  • We will help you decide what to do, but it is your choice.
  • If we can’t help, we will point you in the right direction.


For more information about our service, please click on I & A Statement of Service

How we work:

  • We will not charge you for our service
  • We will not tell anyone about your business without your permission unless it is required to protect your safety and wellbeing.
  • You can talk to us in private.
  • We will not discriminate, apply prejudice or make judgements about your life and what you want to do.
  • We will not be influenced by any other interests but yours.

Help with Benefits?

Do you need help with finding out which benefits you may be entitled to? Have you received a claim form that you'd like help to fill in?

How to access the Information and Advice service

We are open from 9am to 4.30pm, Monday to Friday.


To speak with one of our advisers:

Alternatively, you may wish to call the Age UK national information line on (free phone) 0800 055 6112

Information & Advice Feedback Form

Our Information and Advice Team would love to hear feedback from the people we interact with. If you have any comments, suggestions or indeed compliments about our service please let us know.

Free booklets and online information

Attendance Allowance Referrals

This form is for Professionals who want to refer a client. We are now asking professionals and other agencies to submit a request for Attendance Allowance help by completing a referral form rather than contacting us by email or telephone. This is to ensure we can provide the service required, and that we have all relevant information when the referral is made.

Could you help?

We rely on the help of Volunteers to provide this service. 

Would you be interested in joining the team?

Find out about Volunteering with this service

Emergency Telephone Contacts

Useful telephone contact numbers for emergencies

Information and Advice poster


Our Information & Advice team are leaving the office & coming to where you are!

Where the Information and Advice team will be:

Throughout February, March and April our Information and Advice officers will be found in village halls, warms spaces, community hubs and libraries around Somerset and North Somerset holding outreach advice sessions. We will be there to give older people the information and advice they need!

No appointment is necessary.  The service is free of charge, confidential and primarily for anyone over 60 in Somerset and North Somerset as well as their families and those that care for them.  If we don’t know the answer we will know someone who will!


Click to email the Information and Advice team


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