Manager (Wellbeing Services)

Helping older people in our area live their best lives

We are Age UK Somerset, an independent local charity working across Somerset and North Somerset, with an outstanding team dedicated to doing more for older people.

About the role

At Age UK Somerset, we want older people in our area to feel valued, listened to and connected with their communities; reducing loneliness, preventing falls and making later life feel brighter. 

Our Wellbeing Services operate across a wide geographic area providing companionship, a listening ear, the opportunity to get out & about, remain mobile and independent.  We are now seeking someone with demonstrable success in managing a customer-facing service to provide clear leadership and support to the team with high-quality customer care.

This is an exciting opportunity to make a real difference to people’s lives.

Why Work for Us?

• Employee health and wellbeing services, including an Employee Assistance Programme
• Workplace pension scheme with generous employer contribution
• Closure over the Christmas period
• Great shopping discounts and rewards
• Enhanced annual leave and length of service entitlement plus bank holidays
• Company sick pay
• Flexible working policies

Main Responsibilities

• Oversee the daily operation of the Wellbeing and Toenail Cutting Services
• Manage demand, staffing, clinic locations and schedules
• Oversee relationship matches between volunteers and clients
• Recruitment and line management of staff and volunteers
• Maintain excellent standards of customer care, safeguarding and compliance
• Represent Age UK Somerset in meetings and talks
  
  

Key Skills & Experience

• Proven experience running a customer-facing service
• First-class organisational skills
• Excellent interpersonal and communication skills

Appointment to this post is subject to a criminal records check with the DBS and satisfactory references.