Information and Guidance
Age UK Somerset's Information and Guidance team provides free, impartial, confidential guidance and signposting for people aged 60 and over in Somerset and North Somerset, as well as for their families and carers.
Age UK Somerset provides information and guidance on a wide range of issues. We’ll provide you with the facts you need and if you need to make choices and decisions you can rest assured knowing you have reliable information.
Our Information & Guidance service is provided by a small team of knowledgeable staff.
We can offer information on a wide range of issues, including (but not limited to):
- Housing
- Local activities and services
- Social care services
- Care homes
- Care cost planning
- Lasting Power of Attorney
- Wills
If we cannot provide information on an issue, we will try to find an organisation that can help.
View the Information and Advice Statement of Service here
Are you looking for help with money issues?
Our Advice Services team aims to help older people in Somerset become more financially resilient. They can carry out benefit entitlement checks, provide support with rising bills and income maximisation and help with welfare benefit claims.
Free booklets and online information
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Read our info guides
Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.
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Find information online
If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.
Specialist Dementia Information and Guidance service
We can offer dementia specialist information and advice to older people, their families, and carers on a range of topics. This includes:
- Benefits, pensions, and allowances
- Lasting Power of Attorney
- Social Care
Please get in touch if you would like some support.
We also provide other services to support those living with dementia.
View our other Dementia Services here.
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Our Information and Advice service has achieved the Quality of Advice Standard. We're committed to delivering trusted, high-quality support to older people across Somerset. Learn more |
How to get in touch with Age UK Somerset's Information and Guidance team
You can call our Helpline to speak to one of our experienced Information and Guidance Officers. Our phone lines are open Monday-Friday, 9am to 1pm.
By Telephone
01823 345613
Online Enquiries
If you would like to make an enquiry online please use the form below and we will respond as quickly as possible.
Information and Guidance Enquiry Form
Information & Guidance Feedback Form
Our Information and Guidance Team would love to hear feedback from the people we interact with. If you have any comments, suggestions or indeed compliments about our service please let us know.
Emergency Telephone Contacts
Useful telephone contact numbers for emergencies