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Our service users have the right to expect from Age Cymru Dyfed's staff a courteous resolution of misunderstandings and a prompt, helpful approach towards dealing with your complaint.

We work hard to provide high quality services but sometimes things can go wrong. If they do, we want to hear from you so that we can put them right. If you have a complaint, please download our complaints procedure. Positive feedback is also welcomed!

Complaints procedure

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