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One to one support

Age UK Isle of Wight

(01983) 525282 or Visit www.ageukiw.org.uk

Local Island charity working in the community to support older people, their families and carers. Equipment loans for tablets and Fitbits, step-by-step guides, community drop in sessions, digital workshops and one to one volunteer support. 

* FREE

IIndependent Arts

(01983) 822437 or visit www.independentarts.org.uk

Local Island charity that offers a range of creative activities for all ages to tackle loneliness, anxiety/other mental health issues and to encourage new interests and learning. Digital inclusion support for PC's, Tablets, Mobile Phones. They offer a tablet loan scheme subject to availability, step-by-step guides and one to one support from their Creative Hub on Newport High Street.

* FREE

Isle of Wight Library Service

(01983) 823824 or visit  www.iow.gov.uk/thelibrary

The Library Service has branches in Cowes, Freshwater, Newport, Ryde, Sandown and Ventnor. All of these libraries offer free wifi and public computers, while library membership also gives you access to a wide range of free online resources, such as e-books and magazines. Welcoming and knowledgeable staff offering one to one support sessions.

* FREE

Aspire Ryde

(01983) 716020 or visit aspireryde.org.uk/

A community hub providing services throughout the week in a redundant church building which now buzzes with activity. IT drop-in workshops run on Tuesday mornings covering employability skills plus basic IT skills. Help with any IT skills, emails for employment, or advice with qualifications or job-seekers applications feel free to pop in.

* FREE

WightFibre 

(01983) 242424 or visit www.wightfibre.com

WightFibre provide a different kind of broadband – full-fibre, ultrafast and future-proof. They are making the Isle of Wight one of the best-connected places in the world with some of the world’s fastest broadband speeds. Over 60,000 homes on the Island will be able to receive our broadband by the end of 2022. 

Wightfibre want to help you get to grips with technology and learn how it all works. They now have a dedicated Digital Inclusion Officer to do exactly this. If you are a WightFibre customer you can receive the following help:

  • Help with setting up a new email address – particularly after switching broadband supplier to us (for example from talktalk.net to a Gmail/Outlook account)
  • Help to setup and connect devices to your WiFi
  • Help connecting with family and friends through email and video calling services
  • Support to download and understand apps such as WhatsApp
  • Help with learning how to use WiFi / mobile data
  • Advice on how broadband might benefit those who have never had it before
  • Help to educate customers on what it can enable them to do – for example shop online, connect with family and friends, look up information/advice on the web

Their Digital Inclusion Officer can also support digitally vulnerable customers with any connectivity concerns they may have by helping them to understand our broadband offer.

WightFibre care about our Island community too. Their Connected Communities Programme provides support to the important work of not-for-profit and community focused groups across the Island, by bringing a different kind of broadband to them and the communities they serve.

Wightfibre fully or part-fund the installation, rental and ongoing costs associated with bringing WightFibre full-fibre, ultrafast, future-proof broadband into community hub locations and their offices. If you are interested in applying for this programme you can do so by clicking here