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Retail Volunteers

What is the overall purpose of the volunteer role?

Retail volunteers provide support to the shop manager and assist in the smooth running of the shop

What will you be doing?

  • Providing excellent customer service/interacting with the general public
  • Handling cash
  • Working the tills
  • Dressing window and shop displays
  • Sorting through donated items and stock – finding hidden gems!
  • Processing stock – steaming, hanging and ticketing
  • Keeping the shop tidy, organised and well stocked

What skills/qualities do you need?

  • Friendly, reliable and approachable
  • Good communication skills
  • Ability to work as part of a team
  • Trustworthy

Like to find out more?

If you would like to volunteer with Age NI, please complete this form. Once submitted we will review it and contact you with more information.


The role is very flexible and any time you can give will be appreciated. Our shops are open Monday-Saturday from 9am-4:45pm 


Ballymena, Bangor, Coleraine, Newtownards

What support will you get?

  • An initial trial session before you register
  • A thorough induction
  • Full training
  • A central point of contact (shop manager)
  • Support from other volunteers
  • Out of pocket expenses reimbursed

What will you gain?

  • Fulfilment – feel good about making a positive, life changing difference
  • Retail and merchandising experience
  • Learn new skills
  • Have fun!
  • Meet new people and make friends
  • Boost your CV and increase your employability

What our volunteers say:

“I’ve made firm friends, met lots of lovely people and gained self confidence. Try volunteering; it’s a wonderful feeling to help improve later life for another person.”

96% of our volunteers enjoy their role! 

Why do we need you?

Age NI is the leading charity for older people in Northern Ireland. Our vision is a world where everyone can love later life. Our mission is to help people enjoy a better later life. Our society is ageing. More than 350,000 older people live in Northern Ireland, and there are more people over the age of 50 than under the age of 19. In the next twenty years, the number of people over 50 will increase by more than 30%. We believe that people should be supported to love later life.

Additional Information:

  • This role is only suitable for those 16 and over
  • We will offer you a trial session before you complete a registration form


Last updated: Apr 25 2024

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