Age UK Somerset achieves National Quality of Advice Standard
Published on 28 October 2025 04:17 PM
Age UK Somerset is proud to announce that its Information & Advice (I&A) Team has successfully met the Quality of Advice Standard (QAS) - a prestigious national benchmark set by Age UK that assesses the quality, accuracy, and impact of advice services and the Advice Quality Standard.
This achievement follows 22 months of consistent effort, dedication, and collaboration. The QAS is awarded only to organisations that demonstrate exceptional standards in the advice they provide to clients, including strong governance, accuracy, and a compassionate, person-centred approach.
During the assessment, the team was commended for its expert knowledge, professionalism, and commitment to continuous improvement. The report also highlighted the team’s ability to deliver clear, reliable, and empathetic advice to support older people and their families across Somerset.
This success marks a significant milestone for Age UK Somerset, strengthening its reputation for delivering trusted, high-quality services and reinforcing the organisation’s core values of integrity, respect, and excellence.
The organisation extends its heartfelt thanks and appreciation to the entire I&A Team for their dedication and professionalism. Their achievement demonstrates the power of teamwork and the impact of quality advice in supporting the local community.