Information and Advice Officer (Part-time)

Do you have a background in customer care, excellent communication skills and a desire to help people in their later life?

Age UK Somerset is an independent local charity leading teams of staff and volunteers to provide information and other services that create opportunities for people in later life.

Our Information & Advice team is at the heart of our organisation, providing a service directly to older people and others who need advice on issues affecting older people.

We are pleased to invite applications for the following part-time fixed term role, based in our Taunton office.

Contract:

Hours:

Salary:

Location:

Permanent

Part Time 3 days a week, 21 hours per week

£22,557.40 p.a. FTE (£13,534.44 actual)

Taunton

‘Information & Advice’ is a free, confidential service that aims to provide information to older people that enables them to make choices and decisions to enhance their quality of life.

As one of our Information & Advice Officers, you will offer telephone (and occasional face-to-face) support to our clients, their families and carers on a wide range of issues.

The role also involves helping people with welfare benefit forms and carrying out benefit entitlement checks for older people, so relevant and recent knowledge would be beneficial but training will be provided.

You should be committed to providing a quality service, using your listening and questioning skills to deal with all requests sensitively, discreetly and appropriately. The role requires that you complete your own administration, so the ability to keep accurate, detailed records on our database will also be key to your success within the role.

In return this rewarding role offers a pleasant working environment within our modern Taunton office, working alongside our friendly team. Free car parking is available.

Appointment to this post is subject to satisfactory references.

How to Apply

Read the Letter to Applicants and the Job Description below and then complete the online application form and the online Equal Opportunities form. There are also Word document copies if you prefer to complete the forms offline and email or post them to us.

You are welcome to email us at recruitment@ageuksomerset.org.uk for further information or an informal discussion.

PLEASE NOTE CVs WILL NOT BE ACCEPTED.

Closing date

There is no formal deadline and we will be reviewing applications as they are received.

Interviews

In Person, date TBC.

Age UK Somerset is striving to be an equal opportunities employer and welcomes applications from all sectors of the community.

Help improve the lives of older people in Somerset and North Somerset

Age UK Somerset is an independent local charity providing older people, their families and carers with opportunities and access to information and services that enable them to make choices and experience fulfilment and satisfaction in later life.

We aim to focus on achieving the best for older people; by maximising the independence of individuals, striving to earn the respect of our partners and users and respecting the wishes and aspirations of others. We strive to ensure that the lifestyle and circumstances of older people guarantees their dignity at all times. In working with older people, we seek to empower them; celebrating diversity and offering equal opportunities.

In dealing with each other and with older people, all staff, trustees and volunteers will demonstrate kindness, empathy, compassion, patience and care.