Manager (Group Exercise Services)

Helping older people in our area live their best lives

We are Age UK Somerset, an independent local charity working across Somerset and North Somerset, with an outstanding team dedicated to doing more for older people.

At Age UK Somerset, we are passionate about our Ageing Well and Falls Prevention services and the positive impact they have on the lives of older people.  We are now seeking someone with demonstrable success in managing a customer-facing service to provide clear leadership and support to the team.

This is an exciting opportunity to make a real difference to people’s lives.

Why Work for Us?

• Employee health and wellbeing services, including an Employee Assistance Programme
• Workplace pension scheme with generous employer contribution
• Closure over the Christmas period
• Great shopping discounts and rewards
• Enhanced annual leave and length of service entitlement plus bank holidays
• Company sick pay
• Flexible working policies
  
  

Main Responsibilities

• Oversee the daily operation in collaboration with service Coordinators and Administrators
• Monitor class participation to ensure financial sustainability and to meet demand
• Develop and launch new classes, with a pragmatism that balances merit and risk
• Maintain good working relationships with partners and stakeholders
• Maintain high standards of client satisfaction, legal and procedural compliance
• Represent Age UK Somerset in meetings, talks, presentations and demonstrations

Key Skills & Experience

• Proven experience running a customer-facing service
• Solid understanding of budgets
• Experience of monitoring and evaluating services
• First-class organisational skills
• Excellent interpersonal and communication skills

Appointment to this post is subject to satisfactory references.