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Age UK Barnet has a number of policies and procedures to underpin our work and ensure that we strive to meet the highest standards possible.

Policies include those relating to employment, recruitment, training and support of volunteers, equal opportunities, service delivery, users rights, data protection and safeguarding. For more information, please contact us.


If you are unhappy with any aspect of our work, we would like to hear about it. We value all feedback, both good and bad, and welcome the opportunity to learn and improve.

If you have a complaint to take up with us click here for our Comments, Suggestions and Complaints page.

Quality Policy

It is the policy of AGE UK Barnet to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation. For more details, please read our quality policy document.

Further information