A Day in the Life of an Older People’s & Dementia Housing Support Grant Caseworker

Delivered by Age Cymru Dyfed, the Older People’s & Dementia Housing Support Grant provides holistic support to help older people remain safe, secure and independent in their own homes.

We recognise that housing issues rarely exist in isolation and can have a significant impact on health, wellbeing and quality of life. From practical support to complex casework, challenging decisions and navigating regulatory frameworks, we work alongside clients to resolve problems, protect their rights and help them remain at home for as long as possible. Sometimes, this means going beyond advice to challenge decisions and secure a better outcome.

One client’ story

The client was an older woman living with dementia in her own flat. Following a burst pipe in the property above, her home suffered significant water damage. Although some repairs were completed, extensive staining remained on the walls, and several kitchen tiles had become detached. Despite repeated attempts by our client and her elderly, disabled attorney to resolve outstanding issues, the freeholders refused to take responsibility and stopped responding.

We visited the property, photographed the damage and challenged the freeholders’ position. When they refused to provide information about the insurance claim or agree to further repairs, we escalated matters through a formal complaint, drawing on relevant contractual and regulatory frameworks. We also submitted a ‘Subject Access Request’ to seek information about how the claim had been handled.

Following our intervention, the freeholders returned to the property and agreed to complete the outstanding works. The damaged tiles were repaired, the walls were redecorated and additional improvements were carried out. The work was completed to a high standard, and our client was delighted with the outcome.

This is what our service is about: more than resolving housing problems, it is about understanding the impact they have on people’s lives. By helping older people navigate complex systems, challenge decisions and secure the support they need, we can improve wellbeing, restore peace of mind and help them continue living safely and independently in the homes they know and love.

Get in touch with the project

Would you or someone you know benefit from housing-related support? Age Cymru Dyfed’s Older People’s & Dementia Housing Support Grant is here to help older people navigate housing challenges and access the support they need to remain safe and independent at home.

Contact Age Cymru Dyfed to find out more about the support available:

03333 447874 or email hsgolderpeople@agecymrudyfed.org.uk.