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The internet can seem complicated, but our step-by-step guides can help you make sense of it. From keeping in touch with friends and family to doing your shopping and banking, our tips will help you feel confident and stay safe online. This information is to help people who are already online but want to boost their confidence.

  • Getting started

    You might be surprised at how much you're able to do on the internet.  We can guide you through some online basics and show you how to access vital services online.

  • Staying safe online

    Getting online can make life easier in many ways, but also comes with the risk of scams and fraud.  We show you what to look out for and how you can protect yourself online.

  • Making your device easier to use

    Many smartphones and tablets come with a range of features which you can adjust to make sure the device meets your needs. We explain how.

  • How to download apps

    Apps, or applications, are a type of program that you download for your tablet or mobile phone. There are thousands of apps available, many for free, which allow you to do lots of different things and we will show you how to access them.

  • Email essentials

    One of the first things you should do online is set up an email (electronic mail) account. It's a free and easy way to stay in touch with family and friends, and the main way that organisations and companies will communicate with you.

  • Using social media

    Social networking websites like Facebook, Instagram and Twitter are a great way to keep in touch with family and friends, follow public figures and organisations, and meet people with similar interests or hobbies.

Online password security

Setting up strong passwords is probably the simplest, most effective thing you can do to stay safe when you’re on the internet.

  • Shopping online

    Shopping online is quick and convenient, and can be done from home or even when out and about. We show you simple steps to follow so you can shop online securely.

  • Online banking

    Using online banking means you can keep control of your finances from home or whilst you're out and about, using your bank's website or smartphone app. Find out how to access online banking and keep your money secure.

  • What's WhatsApp?

    Many people now use WhatsApp to send messages and make calls. It's an easy way to stay connected with loved ones and to send and receive photos and videos.

  • Keeping in touch using a video call

    Video calling is a great way to chat with others. Keeping in touch with family, friends and other loved ones makes us feel connected and helps with feelings of loneliness. 

  • How to transfer money and make payments

    You can send money from your account to someone else's using a bank transfer. Transferring money from your bank account is quicker and easier than drawing out cash or paying using a cheque. We show you simple precautions you need to take to keep your money safe.

  • Glossary of online terms

    From apps to Zoom, and devices to YouTube. If you're coming across new words for the first time, our A-Z of online terms explains what they mean.

Need One-to-One Support?

Call (01983) 525282 or click the pink button to email Claire our Digital Inclusion Officer today!