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Our Shopping Service aims to support those people who are still struggling to do their own shopping, have no one else nearby to help and cannot do an online shop

What is this Service?

Carefully vetted volunteers are matched with an older person in Barnet who is having difficulty in getting out to do their own essential shopping.

The volunteer will contact the client by phone once/twice a week and will offer to do their shopping once a week.  They will take down a shopping list over the phone, do the shopping and bring it to the client’s home, observing social distancing. We would expect essential shopping to be around 12- 15 items per week.

The client will need to reimburse the volunteer for the shopping either by cash, cheque or bank transfer immediately the shopping is delivered. 

The volunteer may also be happy to do some other small errands such as posting a letter or collecting a prescription.

We will need contact details for the client, and also an emergency contact in case of unexpected situations.

Is there a cost involved?

There is a monthly charge to enable Age UK Barnet to run this service. This charge is £15 per month for a single person, which is reduced to £10 if the client is in receipt of any of the benefits below: (charge is £20 if shopping for a couple, reduced to £15 if receiving benefits)

  • Pension credit guaranteed
  • ESA Employment Support Allowance
  • Job Seekers Allowance
  • Housing Benefit
  • Council Tax Support
  • Universal Credit

The monthly payment is paid in arrears by standing order.

Who is eligible?

The service is available to people who meet the following criteria:

  • Aged over 70 and anyone aged 55-70 who has an additional health need
  • Have no other method of getting shopping supplies.
  • Able to communicate with the volunteer by phone to arrange the shopping list.
  • Able to receive the shopping at the front door of the property.
  • Able to arrange payment for shopping, using a bank transfer, cash or cheque.

How to access the service

Contact home support coorindator Becky Bayne by phoning 0208 150 0963 or emailing

Click here for our page on shopping online and supermarket delivery options