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scams Feb 2018


Scams Awareness Service

Age UK Barnet has launched a new scams prevention and support programme for older people in Barnet

The programme, funded by Lloyds Banking Group, will help to prevent older people from falling for scams by increasing their knowledge and confidence to recognise and deal with attempted scams. It will also provide support to older fraud victims recovering after an incident.

Older people can be particularly vulnerable to fraud and scams, which can have a serious emotional and financial impact, and can damage quality of life and wellbeing for many.

Sophisticated scams have been on the rise during the pandemic with criminals devising even more ways to target those they believe to be vulnerable. This means it’s even more vital to support those that may be at greater risk.

Services manager Jenny Jean-Charles says: “We’re really pleased to be launching the Age UK Scams Prevention and Support Programme in Barnet. Scams can have a devastating effect on older victims.'

To find out more about our scams prevention service, email or phone 020 8203 5040.

Check out the latest scams on our separate page - click here.

How to reduce the risk of a scam


Dealing with scam calls

How do they get our number?

If you've ever bought anything from a catalogue, on line, in store or booked a holiday or bought/hired a car, then there is a footprint of data somewhere with your name on it. There are legal companies that harvest this information and others that buy it for legal marketing use - others for not so legal uses. You can go to and see if you are in there, but the fact is, it's easy for people to get hold of your details.

Can you trace a number that has called us?

The phones and numbers scammers use in an ongoing scam change constantly. They often  use untraceable numbers from disposable mobile phones. Anything traceable such as a pop up office will generally find the user long gone. You can report your call to Action Fraud online tel 0300 123 2010 - they collate and work to prevent scams.

Why does Barnet get so many scams?

There's a scam out there for every age and walk of life - from a young person buying their first car on line to the types of non automated call targetting older people who are put under pressure and more likely to come up with the money on the day. We also have a large pecentage of older people in Barnet. On a positive note, there is a good sense of community in the area so we talk and share these issues and are hopefully more aware.

We recommend the following steps to reduce the likelihood of you or a family member or neighbour falling victim to a financial scam.

  • Register with True Call, which blocks 98% of nuisance calls., 08000 336 330.
  • Set up a password with utility companies, always use a door chain, genuine callers are always happy to rearrange.
  • Call 999 if you feel pressured/threatened at any time. If you think you may have been the victim of a scam, call 101.
  • Always choose reliable trade person via websites such as, 03330146190 or Age UK London’s Business Directory 0800 334 5056.
  • To opt out from deliveries from other unaddressed mail distributors you may wish to register with the 'Your Choice' preference scheme run by the Direct Marketing Association. They can be contacted at: 'Your Choice' Preference Scheme, Direct Marketing Association (UK) Ltd, DMA House, 70 Margaret Street, London, W1W 8SS. Telephone: 0207 291 3300/Fax: 0207 323 4165/Email:
  • If you would like to stop any other unwanted communications please visit The Mailing Preference Service, which provides details on all other preference services, or call the Mailing Preference Service on 0845 703 4599.
  • The Fundraising Preference Service is a website-based service that can help members of the public control the communications they receive from charities. By registering your details with the Fundraising Preference Service you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities. To find out more and register please visit or call their helpline on 0300 3033 517.

Resources and advice

  • Metropolitan Police. Electronic copies of useful leaflets from The Metropolitan Police and links to their animations. Click here for their website.
  • Take Five To Stop Fraud. A national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. Click here.
  • Find out if your email address has ever appeared in a data breach - .
  • The UK Government's advice on how to stay secrute online -
  • To report a scam/fraud contact Action Fraud on 0300 123 2040.
  • For consumer advice contact Barnet Citizens Advice on 0300456 8365

    For trading standards/rogue traders advice contact Barnet Trading Standards on 03454 04 05 06 E:

  • To report a crime with your local police call 101 (non emergency number) or 999 for emergencies if you feel unsafe or threatened

  • For neighbourhood policing officers contact your Safer Neighbourhood Team:

  • For information and advice, call Age UK Barnet on 0208 203 5040 or email

  • For information on Adult Abuse: Contact Social Care Direct: 020 8359 5000 (9am- 5pm, Mon to Fri), or 020 8359 2000 (out of hours)/Email: