Receptionist volunteer

Purpose of the role:

This role will support the smooth running of Age UK Barnet’s office, providing a welcoming reception service to visitors and callers. We need a friendly and organised volunteer to make visitors feel welcome and support staff with administration tasks.

What a receptionist volunteer might do:

To welcome clients and other visitors in person or on the telephone.

• Meet and greet
• Answer telephone enquiries and take messages
• Book appointments
• Use the organisation database to check information and to enter information.
• To have a clear understanding of the services and support of Age UK Barnet and convey this in a positive manner when speaking to people

Personal qualities and experience most suited to this role

• Reliable
• Friendly and approachable
• Experience of using a computer and knowledge of Microsoft applications
• A methodical and orderly approach
• Patient and flexible
• Good communicator and telephone phone manner
• Able to use their initiative and also be part of a team
• Understands the need for confidentiality and Data protection
• Ability to deal with some difficult and upsetting phone calls with support.

Location: Ann Owens Centre, Oak Lane, East Finchley N2 8JT

Morning or afternoon sessions on weekdays

How much time is involved? Ideally one 3 to 4 hour session a week.

Due to the training required for this role, we ask for a time commitment of at least 6 months.

What you can expect from us:

Age UK Barnet will cover agreed out of pocket expenses for volunteers (e.g. travel costs). We will also insure you for personal and public liability for the time you are volunteering with us providing what you do is risk assessed and agreed. We are happy to provide references for our volunteers.

We accept volunteers from all backgrounds and welcome applications from those with disabilities or health conditions.

Responsible to:

Patrizia Schiavottiello

Operational Assistant

Age UK Barnet, Ann Owens Centre, Oak Lane, East Finchley N2 8LT       

Tel:    020 8203 5040                    Email: patrizia.schiavottiello@ageukbarnet.org.uk