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Information and advice

Delivering support through our multi-channel advice line and vast library of written resources, Age Cymru Advice is the key provider of information and advice for people in later life.

We offer support with a range of issues, including; Welfare Benefits, Social Care, Pensions, Dementia, Bereavement, Staying Safe, Disability, Care Homes, Rights, Local Services, Help at Home, Wills and Lasting Power of Attorney, Housing, Scams, Work and Learning, Retirement, Health, Physical Activity, Money, Saving Energy, Home and Community, Travel and Lifestyle.

If you want to talk to someone directly, in Welsh or English, call us on 0300 303 44 98 charged at local rate (open between 9:00am and 4:00pm, Monday - Friday). Email us at

Demand for our advice line is incredibly high at the moment at this worrying time for many. We have increased capacity on our line but it make take longer than usual to get through. Please bear with us, we will get to you as quickly as we can.

Key topics

  • Age Cymru Advice

    Our advice line is committed to being the foremost information and advice service to older people in Wales.
  • Benefits and entitlements

    Are you claiming everything you're entitled to?
  • Coronavirus (Covid-19)

    Information on coronavirus, including updates on how you can look after yourself and loved ones, and ways you can support older people.
  • Health and wellbeing

    Information on age-related conditions, keeping well and more.
  • Help with the cost of living

    Information on various assistance – from both the Welsh Government and UK Government – that may help you stay on top of increasing costs.
  • Home and care

    Information on various housing issues, as well as help that may be available for you to remain living safely in your own home, such as homecare services or adaptations. This section also covers other options such as sheltered housing, or entering a care home or nursing home.
  • Information guides and factsheets

    This section includes a full list of all the factsheets and information guides we publish, covering all the different topics which are featured on our website.
  • Money guides

    Our money guides offer more information about a range of benefits and how to go about claiming them, so you can make sure you're not one of those missing out.
  • Money matters

    Information on topics such as debt, wills and pensions.
  • Priority Services Registers

    Sign up to a Priority Services Register (PSR) to receive extra help from your energy or water company.
  • Work and learning

    Information on discrimination and rights at work; plus technology and the internet.

A small favour

All the information and advice we provide on the website is free and completely independent, as is our National Advice Line.

But demand is going up. We are an ageing population and more people than ever are coming to us for support, which is why we need to ask for help.

If you are able to, just a small gift today could help us reach even more older people wherever the need is greatest.

Please support our work

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Age UK Information and Advice Quality Assured

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For more information call Age Cymru Advice on 0300 303 44 98

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