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Scams and fraud

With the help of our varied information and advice, we'll help you spot and avoid the latest scams targeting your money.

We're hearing of an increase in scams during this worrying time about Coronavirus (COVID-19). Please follow our top tips to avoid falling victim to one of these scams.

  • Be sceptical if you receive an email, text or WhatsApp message about the Coronavirus, and never click on any attachments or links.
  • Never provide personal data such as your full name, address and date of birth – scammers can use this information to steal your identity.
  • Do not allow yourself to be pressured into donating money and never make donations by cash or gift card, or send money through transfer agents.
  • If you think you have been the victim of a scam, then speak to your bank immediately and report any fraud to Action Fraud on 0300 123 2040.


  • We know that older people may find getting access to cash and essential supplies difficult at this time, especially if they have no close family or friends nearby and live in rural areas. Our advice to those who have been offered delivery of food, medication or other essential supplies, is to not give money in advance and not to hand over a bank card or give out banking details.
  • Older people who are self-isolating and require such support should ask for a receipt and to pay volunteers back by online or mobile bank transfer, phone or if neither are possible, by cheque. Sainsburys and other supermarkets are also starting to offer reserved slots for online delivery for older online shoppers which we hope will help those who are the most isolated.
  • Older people should also ask for some way of verifying who the volunteer is, such as an address or a contact number. Coronavirus fraud has led to a 400% increase in scams with nearly a million pounds in reported losses and we think it's very important that, whilst we welcome support from volunteers, older people who are at risk make sure they know what to watch out for and take precautions.

  • Pension scams

    If you're considering claiming your full pension early, it's important to ensure you don't expose your savings to scammers.
  • Be safe on your doorstep

    Someone may come to your door with the aim of scamming you out of your money. We'll help you spot a bogus trader and other fraudsters.
  • Phone scams and cold calls

    Nuisance calls can be annoying, frustrating and quite frightening. But there are some simple things that you can do to protect yourself.

  • Postal scams

    Sometimes it's difficult to spot the difference between scam mail and offers from legitimate companies. Watch out for these common signs.
  • Investment scams

    An estimated £1.2bn is lost to investment fraud each year. Find out how to spot a scam and use the FCA Warning List to check an opportunity.
  • Support for scam victims

    Support is available for the 3 million people who are victims of scams each year.

Latest scams and fraud warnings

Action Fraud, the UK's National Fraud and Cyber Crime reporting centre, have up-to-date information on current scams and fraud.

For more information call Age Cymru Advice on 0300 303 44 98

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