Age Cymru uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them. Read our cookie policy
Skip to content
Please donate

Universal Credit

If you’re out of work or on a low income, you may be able to claim Universal Credit to boost the money you have coming in.


What is Universal Credit?

Universal Credit is a new means-tested benefit. It’s gradually being introduced nationally and will eventually replace these benefits:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Income Support
  • Working Tax Credit
  • Child Tax Credit.

If you currently receive these benefits, you will continue to receive payments as normal for the time being. Your local Jobcentre Plus or Tax Credits office will let you know when your benefit will be replaced by Universal Credit.


Am I eligible for Universal Credit?

Universal Credit is gradually being rolled out across the UK, and is already available nationwide for single people. However, for couples and families, Universal Credit is currently only available in certain areas.

To claim Universal Credit, you must:

  • be under State Pension age
  • have a low income
  • have savings below £16,000
  • not be studying or training full-time
  • accept a ‘Claimant Commitment’.

You can’t claim Universal Credit if you’re already receiving certain benefits, such as Income Support, income-based Jobseeker’s Allowance, or income-related Employment and Support Allowance. If you are claiming these benefits, you will be moved to Universal Credit in the future (See ‘What is Universal Credit?’ section above).


How do I claim Universal Credit?

If you’re single

Fill out the online claim form on GOV.UK

If you’re in a couple or have a family

Step 1: Check if Universal Credit is available in your area by using one of the following options:

Step 2: If Universal Credit is available for couples and families in your area:

fill out the online claim form on GOV.UK.

You and your partner may need to make a joint claim.

What happens next?

Your online claim will be followed by a face-to-face interview with a work coach at your local Jobcentre Plus.

During your interview, you’ll have to agree to certain conditions, called a ‘Claimant Commitment’. This sets out what you must do so you can receive Universal Credit. It often includes a job search plan to help you get back to work or earn more income.

These conditions will depend on your health, your responsibilities, and your circumstances. If you don’t meet the conditions, your benefit may be reduced or stopped.

Need help?

If you need help filling out the form or have any questions, call the Universal Credit helpline on 0345 600 0723 (or textphone 0345 600 0743).

If you don’t feel confident about claiming online, ask your local Age Cymru for help or call Age Cymru Advice on 08000 223 444.


What should I do next?

Find out which benefits you're entitled to claim

What extra money are you entitled to?

On average, our benefits calculator identifies an extra £250 per month for each person. How much money could you claim?

For more information call Age Cymru Advice on 08000 223 444

Become part of our story

Sign up today

Back to top