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Age Cymru aims to protect adults who come into contact with Age Cymru, through any of our activities, from abuse and neglect.

Age Cymru recognises it has a legal and ethical duty of care towards an older person where it is aware that they may be experiencing, or may be at risk of experiencing, abuse, neglect, or coercive behaviour.

If you are concerned that abuse or neglect may be happening to you or someone you know, you can contact Age Cymru Advice on 0300 303 4498 (charged at a local rate) Monday to Friday between 9am and 4pm. You can also email us at:

Please also see Age Cymru's Factsheet 78w: Safeguarding older people in Wales from abuse and neglect (PDF, 1 MB)

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